List of Alternatives to Salesforce Service Cloud
Here are some of Salesforce Service Cloud's top competitors in the Customer Support category: Zendesk, Intercom, Freshworks or Freshdesk.
Create a customer success support suite that is accessible and available to your customers at all times.
4.4/5
(62)
Redeemed by 2610 members
1 deal available
6 months free (with AI Agents and Copilot)
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1 deal available
6 months free (with AI Agents and Copilot)
Get deal for freeZendesk leverages AI to ensure you can be available on any channel, at any time, quickly addressing your customers' requests and resolving their problems.
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Knowledge base
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Integration
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Multichannel support
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Ticketing system
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Customization and branding
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Reporting and analytics
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Customer engagement
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Automation and workflow
Suite Enterprise
Contact salesSuite Team
$55 per user per monthSuite Growth
$89 per user per monthSuite Professional
$115 per user per monthDr. Chase Shanahan
Flexible Organization + Solid Mobile Triage
I appreciate that Zendesk is flexible without feeling overly technical day to day. Custom fields, tags, and views let us organize requests properly, and the mobile app is good enough for triage when I am away from my desk
June 8, 2026
What's the difference between Zendesk and Salesforce Service Cloud?
See the full comparison between Salesforce Service Cloud & Zendesk
Strengthen relationships with your customers with an online messaging system.
4.5/5
(70)
Redeemed by 3210 members
1 deal available
1 year free on the Advanced plan (300 monthly Fin resolutions included)
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1 deal available
1 year free on the Advanced plan (300 monthly Fin resolutions included)
Get deal for freeIntercom, especially thanks to AI, help you easily set up the right messaging experience, including bots, emails, messages, or even help centers, to build relationships with your customers throughout their journey.
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Automate conversations
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Customer feedback and surveys
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Multilingual support
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Collaborate with your team
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Performance analytics
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Chat with your customers in real time
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Easily onboard new customers
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Access data to personalize customer conversations
Essential
$29 per user per monthAdvanced
$85 per user per monthExpert
$132 per user per monthKamilah Krajcik
Support + Success in One System (Joinsecret Runway)
Intercom has worked well for both support and success in our case because conversations, banners, and automated check-ins all live in the same system, and while it is not the cheapest option, getting started via Joinsecret with a year covered on the Advanced plan and 300 monthly Fin resolutions included gave us enough runway to implement it properly before paying full price
May 28, 2026
Software suite for sales, marketing, and customer service teams
4.3/5
(53)
Redeemed by 1038 members
1 deal available
14 days free on Freshdesk
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1 deal available
14 days free on Freshdesk
Get deal for freeFreshworks leverages AI to centralize, share, and understand data across your business. By utilizing AI, your marketing, sales, and customer service teams can work on the same data to provide a unique and personalized experience to each lead and customer.
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Collaboration
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Multilingual support
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Personalize interactions with your leads and customers
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AI-powered chatbots
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Analytics and reporting
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Omnichannel support
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Improved ticket management
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Automate your sales process
Maddie VonRueden
Freddy AI Assist plus Parent-Child Ticket Tracking
The Freddy AI suggestions are not perfect, but they do save time on routine replies, and I also appreciate that ticket linking and parent-child ticketing make it easier to track larger incidents across multiple customers
June 8, 2026
Customer service software to optimize your client communication
4.4/5
(62)
Redeemed by 387 members
1 deal available
14 days free
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1 deal available
14 days free
Get deal for freeFreshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.
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Opt for multi-channel support
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Optimize ticket management
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Enhance customer satisfaction
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Give users autonomy
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Ensure team collaboration
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Centralize knowledge base
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Strengthen data security
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Access customized performance reports
Free
$0 (Freemium)Growth
$18 / user / monthPro
$59 / user / monthEnterprise
$95 / user / monthFredrick Orn
Practical Routing Automation with Dispatch’r & Supervisor Rules (Joinsecret Trial)
I’ve had a good experience with Freshdesk mainly because the automation is practical, not just flashy. Dispatch’r and supervisor rules helped us route billing and tech issues to the right people without manual sorting. We got an extended 14-day trial through Joinsecret, and that gave us a better window to evaluate it with real ticket volume
June 6, 2026
With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.
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Boost the efficiency of your FAQ
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Social media integration
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Chat with your customers live
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Optimize customer request management
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Create a customer community
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Gamification
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Access a call center
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Advanced reporting
Business
$15 / user / monthMedium
$35 / user / monthLarge
$59 / user / monthEnterprise
$85 / user / monthMary Gerhold
Powerful Routing Automation (Plus Joinsecret Credits)
The automation rules are stronger than I expected for the price, especially for routing tickets by language or product type, and we also ended up getting about $120 in platform credits through Joinsecret, which was a nice extra but not the main reason we signed up
June 8, 2026
Transform customer service into customer success
4.2/5
(29)
Redeemed by 53 members
1 deal available
30% off Service Hub Professional and Enterprise plans for 1 year
Get deal for free
1 deal available
30% off Service Hub Professional and Enterprise plans for 1 year
Get deal for freeHubSpot Service Hub is a customer service software that helps businesses manage and connect with their customers. It offers features like ticketing, customer feedback, knowledge base and reporting. The software aims to provide a better customer experience by streamlining customer service processes and improving customer satisfaction. It integrates seamlessly with other HubSpot products for a complete CRM solution.
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Customer feedback
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Live chat and conversational bots
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Automation tools
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Knowledge base
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Ticketing system
Jose C
Top-Notch Support and Satisfaction: A HubSpot Service Hub Review
Lastly, the support we've received from HubSpot has been top-notch. Any issues we've had have been resolved quickly and efficiently. Overall, I couldn't be happier with HubSpot Service Hub.
October 20, 2024
7 days free + 10% off annual plans
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1 deal available
7 days free + 10% off annual plans
Get deal for freePut a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.
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Provide your customers with quality answers
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Benefit from numerous integrations
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Turn customer support into a profit center
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Automate your customer support
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Accelerate request handling
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Simplify your agents’ work
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Analyze and optimize your customer support performance
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Provide personalized experiences to your customers
Enterprise
Custom pricingStarter
$10 / monthBasic
$50 / monthPro
$300 / monthAdvanced
$750 / monthMaximo Crist
Consistent Brand Voice via Policy-Based Macros + Reporting
Our team uses Gorgias mainly for email and live chat, and the shared inbox is clean enough that new hires pick it up quickly. Macros, views, and SLA rules are the features we use most. I would not call the setup instant, especially if you want tidy automations, but once it is configured it runs smoothly. We found a 7-day trial and 10% off annual pricing through Joinsecret, which helped a little on budget approval
June 6, 2026
Break silos, build products, and delight users
4.4/5
(37)
Redeemed by 427 members
1 deal available
12 months free on the Pro plan
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1 deal available
12 months free on the Pro plan
Get dealDevRev is an AI-powered customer relationship management (CRM) and developer collaboration platform that seamlessly integrates product development, customer support, and business operations into a unified workspace.
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Intelligent ticketing system
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AI-enhanced documentation
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AI-driven automation
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Unified workspace
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Customer-centric development
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Collaboration and workflow management
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Product analytics and insights
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Seamless integrations
Starter - Build
$10 / user / monthStarter - Support
$20 / user / monthPro - Build
$25 / user / monthPro - Support
$60 / user / monthGov. Karri Rogahn
Stronger Triage and Pattern Spotting
I wasn’t planning to switch tools this year, but getting the first year of the Pro plan through Joinsecret made it easier to test DevRev properly with the whole team. What kept us on it wasn’t the pricing though, it was the way support tickets can turn into product work without someone manually recreating everything in another system
June 9, 2026
Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.
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Smart ticketing
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Multichannel support
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AI-powered assistance
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Knowledge base creation
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Reporting and analytics
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Self-service portal
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Team collaboration tools
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Automation and workflow
Standard
$20 / user / monthProfessional
$37 / user / monthEnterprise
$52 / user / monthPamela W
Streamlining Customer Interactions: A Standout Social Media Integration
The social media integration is a standout feature, allowing us to manage customer interactions across different platforms from one place
September 16, 2024
Dixa is a customer experience platform that aims to revolutionize how you interact with your customers. The platform provides a unified solution for managing customer communications across various channels, including voice, email, chat, and social media.
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Form management and validation
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Real-time performance analytics
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Omnichannel customer experience
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Intelligent routing
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Customizable avatar for chatbot
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Knowledge base integration
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Unified communication platform
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AI-powered chatbot
Custom
Contact salesEssential
$49 / user / monthGrowth
$109 / user / monthUltimate
$169 / user / month
Kustomer is a cloud-based customer service platform that streamlines customer conversations across multiple channels into one place. It uses intelligence to automate repetitive tasks and provides insights to enhance the overall customer experience. Kustomer's key features include omnichannel communication, real-time analytics, and customizable workflows. This software is designed to help businesses deliver personalized and efficient support to their customers.
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Automation Tools
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Real-Time Analytics and Reporting
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Intelligent Routing
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Omnichannel Approach
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Unified Customer View
Hyacinth D
Kustomer: Streamline Your Customer Conversations Effortlessly
While I initially found the Kustomer platform somewhat challenging to learn, especially as a business new to customer service software, I appreciate that it provides the necessary tools for excellent customer service. It offers a comprehensive timeline of all customer interactions, whether via chat, email, or SMS, which aids in understanding and meeting customer needs. I like that all queries are displayed in one panel, preventing duplicates and providing a centralized location for managing customer conversations. The integration with other tools and platforms, such as messaging apps and Shopify, is also beneficial. However, the pricing can be a bit steep, so it may not be the best choice for companies on a tight budget. But if you're in search of an app that can organize your conversations and provide visibility at all times, I would definitely recommend considering Kustomer.
August 11, 2024
Helpshift is a customer service platform designed for mobile apps. It provides in-app support, reducing the need for external support channels. Features include FAQs, in-app chat, and push notifications. It allows businesses to manage customer issues effectively, track user behavior, and gather valuable feedback. Its goal is to enhance the customer experience by providing immediate, direct support within the app itself.
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Integration Capabilities
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AI-Powered Automations
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In-App Support
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Customizable Interface
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Analytics and Reports
Georgina
Helpshift: Enhancing Customer Support and Informing Business Decisions
Lastly, as an operations manager, I've found that Helpshift not only improves our customer support but also provides valuable data that helps us make informed business decisions.
July 16, 2024
The all-in-one tool Zoko is a true hub for all your WhatsApp conversations. You can centralize sales, marketing and customer support through a single WhatsApp number to efficiently grow your business on this social network.
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Reassure your prospects and customers
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Take orders directly via WhatsApp
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Connect Shopify to WhatsApp
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Personalize your customer interactions
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Manage your store from anywhere
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Communicate at scale
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Unify your actions through a single WhatsApp number
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Send automated order updates
Starter
$35 / monthTeam
$55 / monthPro
$110 / monthBusiness
$220 / monthVincent
Zoko's Commitment to Excellence: Constant Updates and Improvements
Lastly, I appreciate the constant updates and improvements made on Zoko. It shows their commitment to providing the best service to their customers.
June 10, 2024
FROGED will make you improve your customer relationship and engagement with the right features while enhancing your time-to-value.
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Supercharge your support team
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Analyze user behavior with heatmaps
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Get access to your performances
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Provide customers with the right elements
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Set up in-app messages and automessages
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Set up behavioral emails
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Use real-time live chat
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Build custom customer segments
Free
Grow
$84 / monthScale
$372 / monthEnterprise
$948 / monthHolden D
Great App!
Froged has become an indispensable application for my digital platform business. I strongly endorse it. - Manuel from Enloya
September 30, 2024
Quiq Messaging is a customer communication software that allows businesses to engage with customers through their preferred messaging channels. It supports SMS, Facebook Messenger, Web Chat, and more. With features like automated responses and conversation management, it enhances customer service efficiency. Quiq Messaging is ideal for businesses aiming to improve their customer interaction and response times.
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Multi-channel Engagement
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CRM Integration
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Conversation History Tracking
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Automation Capabilities
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Real-time Conversations
Arthur Miller
Exceptional Customer Support: Quiq Messaging Goes Above and Beyond
Lastly, the customer support provided by Quiq Messaging is top-notch, they're always ready to assist with any issues or queries.
August 13, 2024
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