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Aircall Reviews
69 reviews
Save BIG on
Aircall
Save up to $50 on Aircall
Aircall
Used by 620 members
First month free
Save up to $50 on Aircall
Save BIG on
Aircall
- 01 What is Aircall?
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How Aircall compare to similar software?
- 05 Who is Aircall best for according to our reviewers?
- 06 Aircall Reviews
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01 What is Aircall?
Aircall is a cloud-based telephony solution designed to enhance the user experience for businesses. It provides a powerful and user-friendly tool for sales or customer support centers, offering numerous integrated features such as personalized interactive voice server, call feedback by skill, real-time dashboards, powerdialer, and click-to-dial. These features enable teams to make calls four times faster and handle up to 80 calls per hour by automating repetitive tasks like manual data entry. Aircall also allows for performance monitoring of teams to identify trends and areas for improvement. All data is presented in an aesthetic and ergonomic dashboard with various relevant KPIs for comprehensive reporting. Companies such as Vinomofo, Global Traver, The Cookware Company, and Lynk have adopted Aircall due to its efficiency.
02 Pros and cons from reviewers
Pros from reviewers
-
Wide platform support
Aircall provides support for IOS, Android, Windows, and MAC apps. This allows users to work from any device, whether they're on the go, in the office, or at home. -
User-friendly interface
Aircall's interface is easy to navigate, making it simple for users to implement and use its features. This user-friendliness extends to its dashboard and additional features like IVR -
Cost-effective
Aircall is a cost-effective solution, providing excellent features at a reasonable price. This makes it an attractive option for businesses looking to manage their expenses while still benefiting from a high-quality VOIP service -
Call Monitoring feature
This feature allows managers to listen in on calls, aiding in team training and the improvement of sales pitches. It's particularly useful for Sales, Retention, and Account Management teams -
Syncing and adding contacts
Aircall allows users to sync contacts between different phone lines and add contacts during or after calls. This feature simplifies the work of agents who handle calls daily
Cons from reviewers
-
Inconsistent connectivity and call routing
Some users have reported that Aircall's connectivity is inconsistent, with random disconnections and subpar call routing leading to frustrated customers -
High cost
Aircall's pricing is considered high by some users, particularly for small businesses or teams, and the system has been reported to mark all outbound calls as spam, causing further inconvenience. -
Lack of reporting features
From a managerial perspective, Aircall lacks many reporting features that are available in competing apps, making it difficult to track and analyze call data -
Inability to send or receive text messages
Aircall does not support text messaging, which can be a disadvantage for businesses that rely on text communication with their customers -
Poor customer service
There have been complaints about Aircall's customer service, with some users reporting that they were not provided with timely or effective support when they encountered issues
Aircall
Dial into efficiency.
First month free
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03 Main features
Starting Price
Free Plan
Interactive Voice Response (IVR)
Click-to-Dial
Call recording
Voicemail transcription
Power Dialer
More details about Aircall plans
Starting Price
$40
per user per month
Free Plan
No
Interactive Voice Response (IVR)
Click-to-Dial
Call recording
Voicemail transcription
Power Dialer
Aircall
Dial into efficiency.
First month free
Save up to $50
04 How Aircall compare to similar software?
Both Twilio and Aircall are well-established cloud communication platforms offering tools designed to enhance customer communication and streamline business workflows. They share several core functionalities, such as call management, routing, and integration with CRM systems. However, the main difference lies in their flexibility, customization, and target audiences.
Twilio is an API-first platform that provides developers with the flexibility to build custom communication solutions, including voice, SMS, video, and email, across various channels. It’s an excellent choice for businesses that need complete control over their communication infrastructure and want to create highly tailored experiences. Twilio’s vast array of APIs allows for deep customization, making it a favorite among tech-savvy teams looking for a modular approach to communications.
Aircall, by contrast, offers an out-of-the-box VoIP solution designed primarily for teams needing a streamlined call center or phone...
Aircall
Used by 620 members
Dial into efficiency.
First month free
Save up to $50
CallHippo and Aircall are two leading VoIP platforms designed to streamline business communications, each offering a robust set of features suited for different business needs. While both platforms provide essential tools for call management, analytics, and integrations, there are a couple of key differences that set them apart.
The first major difference lies in their pricing models. CallHippo is known for its affordability, particularly appealing to small and medium-sized enterprises (SMEs). Pricing is transparent, with detailed plans available on the website, including a basic plan for startups and a more advanced option for growing businesses. CallHippo also offers a pay-as-you-go model, making it a flexible choice for businesses with varying call volumes. On the other hand, Aircall’s pricing is generally more aligned with larger businesses and enterprises. While their pricing is also available online, the costs are higher, reflecting the advanced features and broader...
Aircall
Used by 620 members
Dial into efficiency.
First month free
Save up to $50
CallHippo
Used by 215 members
A virtualized telephone system
20% off all monthly and annual plans
Save up to $1,560
Aircall and Dialpad are two popular VoIP business communication platforms, each offering distinct features tailored to different business needs. Understanding the differences between Aircall and Dialpad can help you choose the right solution for your team’s communication strategy.
Aircall is a user-friendly, cloud-based phone system designed to streamline customer service and sales workflows. It excels in providing easy integrations with CRMs and other business tools like HubSpot, Salesforce, and Zendesk, making it ideal for small to mid-sized teams focused on improving customer interactions. Aircall’s core strengths include call center functionalities such as call monitoring, call queuing, and real-time analytics. Its straightforward interface and robust call management tools make it an excellent choice for teams looking to set up a professional phone system quickly with minimal technical overhead.
In contrast, Dialpad offers a more comprehensive communication platform, integrating...
Aircall
Used by 620 members
Dial into efficiency.
First month free
Save up to $50
05 Who is Aircall best for according to our reviewers?
-
Managers
Despite some reporting limitations, Aircall's simplicity and ease of use make it a suitable choice for managers -
Sales Teams
Aircall's call monitoring feature is highly beneficial for sales teams, allowing managers to listen in on calls and improve sales pitches -
Remote Workers
Aircall provides wide platform support for IOS, Android, Windows, and MAC apps, enabling users to work from any device, whether they're on the go, in the office, or at home -
Small Businesses
The software's user-friendly design, easy setup, and features like call recording and transferring make it a good fit for small businesses, although the cost per user may be a concern for some. -
Customer Service Teams
The software's ability to sync contacts between different phone lines and add contacts during or after calls simplifies the work of customer service agents who handle calls daily
Aircall
Dial into efficiency.
First month free
Save up to $50
06 Aircall Reviews
Aircall rating
Aircall Reviews
-
Granville Roob
Account Visibility with Notes, Tags, Timeline
Our customer success team adopted Aircall mainly for visibility, and it delivered on that. The activity timeline, notes, and tags make it much easier to understand what happened on an account before jumping into a call. We had a first month included through Joinsecret, which helped while we were comparing tools, and I’m glad we kept it because the day-to-day workflow is genuinely smoother
May 27, 2026
-
Antione Marks
Scales Well Between VoIP and Contact Center
Aircall has been a good fit for a growing company that needed something between a basic business number and a full contact center tool. Setting up ring groups, international numbers, and call queues was manageable without outside help. The only thing I’d like improved is a bit more flexibility in some reporting filters, but the core calling experience has been dependable
May 26, 2026
-
Noriko Schamberger
Power Dialer + Manager-Friendly Analytics
Aircall worked well for our remote team because people could answer from the desktop app or mobile app without much training. I appreciate the whisper feature for coaching newer reps, and the IVR builder is straightforward once you map out your flows. We also found it through Joinsecret and the free first month helped us trial it without rushing the decision
May 21, 2026
-
Deidre Fisher
Practical for Mixed Inbound/Outbound Teams
For a team that handles both inbound support and outbound follow-ups, Aircall has been practical and easy to maintain. The call monitoring tools, short hold music setup, and simple number management are all helpful. It is not the cheapest option once your team grows, but the time saved through routing, logging, and integrations has made it worth it for us
May 16, 2026
-
Natalia Bayer
Clean Separation of Support, Sales, After-Hours
What stood out to me with Aircall was how easy it was to separate support, sales, and after-hours calls with different numbers and routing paths. The voicemail-to-text feature is handy when the team is busy, and call recordings have been useful for onboarding. Not perfect in every small detail, but definitely a practical upgrade from a generic VoIP setup
May 14, 2026
-
Gloria Brekke
Zendesk Context and Recording Review
We use Aircall with Zendesk and the integration has saved us a lot of time because tickets and calls stay connected. Agents can see context before answering, and managers can review recordings when a case gets messy. We also started with a Joinsecret perk that covered the first month, which was useful but not the main reason we stayed
May 9, 2026
-
Branden Runolfsdottir
Remote-Ready Apps and Coaching Tools
I like Aircall because it feels built for teams that actually need to move fast. We use the Salesforce integration, call assignment, and shared inbox style handling all day, and that has cut down on duplicate follow-ups. Reporting could go a bit deeper for custom dashboards, but for standard support and sales metrics it covers the basics well
May 8, 2026
-
Evan Runte
Fast Setup, Smarter Routing
We switched our support line to Aircall and the setup was quicker than expected, especially the call routing and business hours rules. The live feed helps supervisors spot missed calls fast, and the HubSpot integration saves reps from logging everything by hand. Call quality is mostly solid, though the desktop app can feel a bit heavy on older laptops
May 5, 2026
-
Jerrell Senger
Reliable Calling for Sales Teams
Aircall has been very reliable for our sales team. The power dialer is useful for outbound bursts, and the analytics are clear enough that managers actually look at them. We track missed call rate, pickup time, and agent activity without exporting data every day. There are still a few small UI quirks in the admin panel, but overall Aircall gives us a better view of team performance than our old phone system did
April 28, 2026
-
Dale Greenfelder
Integrations That Cut Manual Logging
Aircall made our inbound workflow much easier to manage across two locations. The shared numbers, warm transfers, and call tags are the things my team uses most. I like that recordings and notes stay attached to the contact, so follow-ups are cleaner. We came in through Joinsecret and got the first month covered, which was a nice bonus while we tested volume and staffing
April 26, 2026
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.