My top 3 Freshdesk alternatives
By Shubhashree Halder, Content Manager
I have been exploring various customer support software and found some interesting alternatives to Freshdesk.
Zendesk
Zendesk is widely adopted by organizations of all sizes, and is a strong competitor to Freshdesk. It has a complete array of features (such as ticketing, multi-channels, and customer self-service). For example, a retail company enables customer inquiries from email, social media and live chat to all funnel through Zendesk, ensuring every request regardless of where it comes from, is satisfied.
Freshservice
Freshservice is another great alternative. It's an IT service management tool with robust features like incident management, problem management, and release management. A tech company, for instance, could use Freshservice to streamline their IT support process, track incidents, and manage releases effectively.
Zoho Desk
Zoho Desk is a versatile customer service software that offers multi-channel support, ticket management, and automation capabilities. A small business could use Zoho Desk to automate routine tasks like ticket assignment and escalation, freeing up their team to focus on more complex customer issues.
List of Alternatives to Freshdesk
Here are some of Freshdesk's top competitors in the Customer Support category: Zendesk, Freshservice, Zoho Desk or ServiceNow.
Create a customer success support suite that is accessible and available to your customers at all times.
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Get deal for freeZendesk leverages AI to ensure you can be available on any channel, at any time, quickly addressing your customers' requests and resolving their problems.
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Knowledge base
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Integration
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Multichannel support
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Ticketing system
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Customization and branding
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Reporting and analytics
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Customer engagement
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Automation and workflow
Suite Enterprise
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$55 per user per monthSuite Growth
$89 per user per monthSuite Professional
$115 per user per monthDr. Chase Shanahan
Flexible Organization + Solid Mobile Triage
I appreciate that Zendesk is flexible without feeling overly technical day to day. Custom fields, tags, and views let us organize requests properly, and the mobile app is good enough for triage when I am away from my desk
June 8, 2026
Why is Zendesk a good alternative to Freshdesk?
I find Freshdesk a great alternative to Zendesk due to its comprehensive features and affordable pricing. Freshdesk offers a free tier, which is beneficial for small businesses or startups operating on a tight budget. It also provides an intuitive interface that makes it easy for teams to manage customer queries efficiently. The software comes with robust automation capabilities, saving time by eliminating manual tasks. Additionally, Freshdesk's multi-channel support allows customer interactions through email, phone, chat, social media, and forums from a single platform. It also offers strong reporting and analytics tools that help in tracking and improving customer service performance. Freshdesk's scalability ensures it can grow with your business, making it a future-proof choice.
What's the difference between Zendesk and Freshdesk?
See the full comparison between Freshdesk & Zendesk
Intelligent, flexible and intuitive ITSM software
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Get deal for freeFreshservice's no-code, intuitive, and intelligent solution leverages AI to help companies of all sizes be more efficient, effective, and achieve a better ROI.
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Self-service portal
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IT Asset Management
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Gamification
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ITSM software
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Service desk IT
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IT project management
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SLA management
Starter
$15 / user / monthGrowth
$41 / user / monthPro
$78 / user / monthEnterprise
$99 / user / monthCordelia S
Exceeding Expectations: My Rewarding Experience with FreshWorks CRM
My experience with FreshWorks CRM has been incredibly enlightening and rewarding. Initially, I was attracted by their promises of effortless recurring ticket creation and seamless integration with FreshDesk. Once the sales transaction was completed, it became clear that these were not just promises, but realities. When I encountered issues and reached out for help, I was met with a comprehensive and highly efficient support system. Even better, when I pointed out areas for improvement and suggested changes, I was met with open ears and a proactive response. My emails and calls were promptly attended to, and it was evident they were genuinely interested in addressing my concerns and improving the situation. This level of customer service and accountability is absolutely commendable. It's heartening to see a company that initially seemed reliable exceed their promises and take responsibility for their continuous improvement. My experience with FreshWorks CRM has been a dream, and I strongly encourage others to consider engaging with them.
October 20, 2024
Why is Freshservice a good alternative to Freshdesk?
I find Freshdesk to be a great alternative to Freshservice due to its robust features and user-friendly interface. Freshdesk offers a multi-channel support system that allows businesses to connect with their customers through various platforms such as email, phone, social media, and live chat. This ensures that customer queries are addressed promptly and efficiently.
Moreover, Freshdesk's automation features save time by streamlining repetitive tasks. It also provides comprehensive reporting and analytics tools that help in tracking performance and making data-driven decisions. The software's flexibility in terms of customization is another plus point; you can tailor it to suit your business needs. Lastly, compared to Freshservice, Freshdesk is more affordable, making it an ideal choice for small and medium-sized businesses.
What's the difference between Freshservice and Freshdesk?
See the full comparison between Freshdesk & Freshservice
Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.
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Smart ticketing
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Multichannel support
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AI-powered assistance
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Knowledge base creation
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Reporting and analytics
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Self-service portal
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Team collaboration tools
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Automation and workflow
Standard
$20 / user / monthProfessional
$37 / user / monthEnterprise
$52 / user / monthPamela W
Streamlining Customer Interactions: A Standout Social Media Integration
The social media integration is a standout feature, allowing us to manage customer interactions across different platforms from one place
September 16, 2024
Why is Zoho Desk a good alternative to Freshdesk?
I find Freshdesk a compelling alternative to Zoho Desk due to its intuitive interface and robust feature set. Freshdesk offers a multi-channel support system, allowing businesses to manage customer interactions across email, phone, social media, and live chat from a single dashboard. This not only streamlines the process but also provides a unified view of all customer touchpoints. Freshdesk's automation features are also superior, enabling businesses to automate repetitive tasks and enhance productivity. It also boasts an advanced reporting tool that provides deep insights into team performance and customer satisfaction levels. Additionally, Freshdesk's flexible pricing plans cater to businesses of all sizes, making it a cost-effective solution. The availability of 24/7 customer support is another advantage that sets Freshdesk apart.
What's the difference between Zoho Desk and Freshdesk?
See the full comparison between Freshdesk & Zoho Desk
ServiceNow offers a comprehensive platform that serves as a single solution for your enterprise service management needs. Whether you're a large corporation or a growing business, ServiceNow has the tools to streamline and optimize your daily operations.
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Automation and workflow
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Self-service knowledge base
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Reporting and analytics
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Asset management
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Multichannel support
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Service catalog
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Change management
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Incident management
Ursa M
The Invaluable Role of ServiceNow's CMDB in IT Infrastructure Management
As a system administrator, I find the configuration management database (CMDB) in ServiceNow invaluable. It helps us maintain an up-to-date inventory of our IT infrastructure
August 11, 2024
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Get deal for freeJira is a powerful project management tool designed to help your team organize, track, and manage their work efficiently. It offers versatile features for breaking down complex projects into manageable tasks, setting milestones, and mapping dependencies.
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$17 / user / monthGood Product
I’ve been using Jira for project management recently, and honestly, it’s just a genuinely good product. When you are managing moving parts and need to keep everything on track, having a tool that is actually useful—rather than just another administrative burden—makes all the difference. One of the biggest surprises for me was the onboarding experience. Powerful project management software usually comes with a reputation for being overly complex, but Jira actually has a very easy learning curve. It’s incredibly easy to learn and understand right out of the gate. You don't have to spend weeks reading documentation to figure out how to set up a sprint or manage a backlog; the core mechanics just make sense. A huge part of why it's so accessible comes down to the front-end experience. It features a really nice, clean user interface that gets out of your own way. I absolutely love the design and the customization options. You can tailor your boards, fields, and workflows to fit your exact operational style, rather than being forced to adapt your process to fit the software. The real magic happens when you start expanding its capabilities. Jira connects seamlessly with just about every other app you might be using. By hooking it up to the rest of your tech stack, it adds so much more functionality, turning it from a simple task tracker into a centralized hub for your entire workflow. Overall, it’s a highly effective platform that successfully balances deep customization with an easy-to-digest design. Highly recommended.
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Salesforce Sales Cloud is a CRM platform that helps sales teams manage their sales processes, track customer interactions, and close deals faster. By using AI, it streamlines and optimizes sales efforts, enhancing productivity and driving revenue growth.
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As an operations manager, I find the reporting features of Salesforce Sales Cloud to be invaluable. It provides detailed insights into our sales processes, helping us identify areas for improvement
October 20, 2024
Strengthen relationships with your customers with an online messaging system.
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Get deal for freeIntercom, especially thanks to AI, help you easily set up the right messaging experience, including bots, emails, messages, or even help centers, to build relationships with your customers throughout their journey.
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Intercom has worked well for both support and success in our case because conversations, banners, and automated check-ins all live in the same system, and while it is not the cheapest option, getting started via Joinsecret with a year covered on the Advanced plan and 300 monthly Fin resolutions included gave us enough runway to implement it properly before paying full price
May 28, 2026
What's the difference between Intercom and Freshdesk?
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Get dealThe HubSpot suite leverages AI to streamline managing your customer throughout their life cycle: from website visits and form completions to phone calls, email exchanges, quote signing, support, and upsells.
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$4300 per monthIvory Yundt
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May 27, 2026
With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.
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The automation rules are stronger than I expected for the price, especially for routing tickets by language or product type, and we also ended up getting about $120 in platform credits through Joinsecret, which was a nice extra but not the main reason we signed up
June 8, 2026
What's the difference between LiveAgent and Freshdesk?
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Easily create & implement chatbots to improve customer communications
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I started with Botnation for a small ecommerce brand and ended up keeping it because the product recommendation paths actually helped reduce repetitive support messages. The keyword detection could be smarter in some edge cases, but the combination of buttons, scenarios, and live chat fallback covers most needs
June 8, 2026
The Help Scout platform gives you access to a renowned and efficient online solution for responding to your customers’ requests at any time. Specifically designed for growing businesses, Help Scout allows you to reach your goals and grow with confidence.
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$50 / user / monthBrooks Tillman
Fast Onboarding with Shared Inbox and Collision Detection
Help Scout has been a solid fit for our support team because the shared inbox is simple enough that new agents pick it up fast, and the collision detection cuts down on two people answering the same customer at once
June 8, 2026
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Enhance team communication and collaboration.
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$12 per user per monthAlberta O'Reilly
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We switched to Slack from Microsoft Teams for one department and the adoption was much faster than I expected. People understood channels and reactions right away, and workflow builder has been surprisingly useful for simple request processes. It is not perfect for long-form documentation, but for day-to-day coordination it is solid
May 27, 2026
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Get deal for freeFreshworks leverages AI to centralize, share, and understand data across your business. By utilizing AI, your marketing, sales, and customer service teams can work on the same data to provide a unique and personalized experience to each lead and customer.
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Improved ticket management
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Maddie VonRueden
Freddy AI Assist plus Parent-Child Ticket Tracking
The Freddy AI suggestions are not perfect, but they do save time on routine replies, and I also appreciate that ticket linking and parent-child ticketing make it easier to track larger incidents across multiple customers
June 8, 2026
LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.
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Access reports on your agents and their performance
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Custom pricingStarter
$20 per user per monthTeam
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We added LiveChat to our pricing and checkout pages, and it noticeably helped with last-minute buyer questions. The mobile app is better than I expected too, so someone on our team can jump in when away from a desk without everything falling apart
June 7, 2026
Multi-channel sales engagement platform
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Get deal for freePowered by AI, Reply-io enhances every stage of the sales process. From prospecting to scheduling appointments, this comprehensive platform accelerates and improves performance throughout.
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The analytics provided by Reply.io are comprehensive and insightful. They help us understand how our emails are performing and where we need to improve.
August 10, 2024
Why is Reply io a good alternative to Freshdesk?
I believe Service Reply IO is a great alternative to Freshdesk because of its simplicity, affordability, and efficiency. Unlike Freshdesk, Service Reply IO offers a more straightforward and intuitive interface that makes it easier for users to navigate and manage customer support tickets. It allows for better organization of customer inquiries, making it easier for support teams to prioritize and handle issues promptly.
Another notable advantage is its pricing structure. Service Reply IO provides a more affordable solution for small and medium businesses without compromising on key features. It also offers a comprehensive suite of tools for customer engagement, analytics, and reporting, which are essential in today's data-driven business environment.
Lastly, Service Reply IO has robust integration capabilities with other business systems, which can streamline workflows and improve overall operational efficiency. This makes it a versatile and cost-effective choice for businesses seeking an efficient customer service platform.
What are the differences between Reply io and Freshdesk?
I have researched and found that Reply.io and Freshdesk are both customer support tools, but they cater to different aspects of customer service. Reply.io is primarily an email automation platform, designed to help businesses streamline their sales and marketing efforts. It allows users to send personalized bulk emails, follow-ups, and tasks while tracking their results in real-time.
On the other hand, Freshdesk is a full-fledged customer support software that offers multi-channel support, including email, phone, social media, and live chat. It provides a ticketing system for managing customer queries and complaints, knowledge base for self-service options, and reporting features for analyzing performance. While both tools aim to improve customer relationships, Reply.io focuses more on sales automation, while Freshdesk is centered around customer support and service.
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Get deal for freeTidio is a versatile customer service platform designed to help businesses connect with their customers more easily and efficiently, bringing together live chat, AI-driven chatbots, a simple help desk, and multichannel messaging.
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Enhancing Sales Strategies with Tidio's Visitor Tracking Feature
As a sales manager, I've found Tidio's visitor tracking feature extremely useful. It gives us real-time insights into visitor behavior, helping us tailor our sales strategies accordingly
October 21, 2024
Transform customer service into customer success
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Get deal for freeHubSpot Service Hub is a customer service software that helps businesses manage and connect with their customers. It offers features like ticketing, customer feedback, knowledge base and reporting. The software aims to provide a better customer experience by streamlining customer service processes and improving customer satisfaction. It integrates seamlessly with other HubSpot products for a complete CRM solution.
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Top-Notch Support and Satisfaction: A HubSpot Service Hub Review
Lastly, the support we've received from HubSpot has been top-notch. Any issues we've had have been resolved quickly and efficiently. Overall, I couldn't be happier with HubSpot Service Hub.
October 20, 2024
Why is Hubspot Service Hub a good alternative to Freshdesk?
As a user, I find HubSpot Service Hub a compelling alternative to Freshdesk due to its seamless integration with other HubSpot platforms, like the CRM, Marketing, and Sales hubs. This allows for a more unified, efficient experience. In terms of functionality, HubSpot Service Hub offers an excellent ticketing system, knowledge base creation tools, customer feedback surveys, and reporting dashboards - all designed to improve the customer service experience. Additionally, it provides features such as live chat and chatbots for real-time customer engagement. The interface is user-friendly, making it easy to navigate and manage customer interactions. Furthermore, HubSpot's strong focus on inbound marketing strategies helps in attracting and retaining customers. Overall, the robust features and integrations make HubSpot Service Hub a powerful tool for managing customer service operations.
What are the differences between Hubspot Service Hub and Freshdesk?
I have found that while both HubSpot Service Hub and Freshdesk are customer service software platforms, they have some distinct differences. HubSpot Service Hub is a part of the larger HubSpot ecosystem, allowing it to seamlessly integrate with its other modules like Sales, Marketing, and CRM. It's designed to provide more personalized customer service experiences, with features like ticketing, customer feedback, knowledge base, live chat, and more. It also excels in its reporting and analytics capabilities.
Freshdesk, On the other side, is primarily a helpdesk tool. It offers multi-channel support including email, phone, social media, and websites. It also includes features like ticketing, team collaboration tools, AI-powered automation and self-service portals. However, it may not offer the same level of integration with marketing or sales tools as HubSpot does.
Overall, the choice between the two would greatly depend on your specific business needs and existing software infrastructure.
Simplify your calls and enhance your customer experience.
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Get deal for freeMissive is a collaborative email and messaging platform designed for teams and businesses that rely on seamless communication. It consolidates email, chat, tasks, and integrations into a single unified workspace.
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Game changer. I love Missive as it makes email handling with my team possible in a great way! Many great features with rules, tags etc that will automatically make email go to the right person and place. The only thing missing for a 5 star is that it's not always that intuitive to use.
April 22, 2026
Gmelius is a comprehensive email collaboration and automation platform designed to transform Gmail into a dynamic workspace for teams. This tool integrates seamlessly with Google Workspace, enhancing Gmail’s capabilities by enabling shared inboxes, automated workflow processes, and robust team collaboration features.
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June 6, 2026
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Get deal for freePut a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.
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Custom pricingStarter
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Our team uses Gorgias mainly for email and live chat, and the shared inbox is clean enough that new hires pick it up quickly. Macros, views, and SLA rules are the features we use most. I would not call the setup instant, especially if you want tidy automations, but once it is configured it runs smoothly. We found a 7-day trial and 10% off annual pricing through Joinsecret, which helped a little on budget approval
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LiveChatAI is a customer support platform that uses AI to handle common questions directly from your existing resources, such as websites, documents, and knowledge bases. By automating up to 70% of routine queries, it helps customers get quick, accurate answers.
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Human-AI handoff
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Data-driven responses
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No-code implementation
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Multi-language support
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Secure and transparent
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Brand customization
Free
Basic
$39 / monthPro
$89 / monthAdvanced
$189 / monthExpert
$389 / monthGrant Arroyo
Truly Global Customer Service
Our e-learning platform has users across Europe, Asia, and South America. LiveChatAI’s multilingual support has been invaluable because it allows us to provide customer service in several languages without hiring separate teams. A student in Spain can ask about course enrollment in Spanish, while someone in Brazil gets help in Portuguese, all automatically handled by the chatbot.
September 6, 2025
$100 in Zoho Wallet credits
Get deal for free
1 deal available
$100 in Zoho Wallet credits
Get deal for freeZoho SalesIQ is a live chat software that enables businesses to engage, convert, and support their customers in real-time. It provides visitor tracking, lead scoring, and analytics features to help understand customer behavior. Additionally, it offers mobile support and integration with other Zoho products and third-party applications for a comprehensive customer support system.
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Advanced analytics
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Mobile version
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Real-time visitor tracking
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Automated chatbots and multi-channel messaging
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Integration capabilities
Free
Basic
$10 / user / monthProfessional
$17 / user / monthEnterprise
$25 / user / monthPaul E
Effortless Time-Saving Automation with Zoho SalesIQ
The automation features of Zoho SalesIQ have saved us a lot of time. Tasks like routing chats to the right department have become effortless
July 9, 2024
Break silos, build products, and delight users
4.4/5
(37)
Redeemed by 426 members
1 deal available
12 months free on the Pro plan
Get deal
1 deal available
12 months free on the Pro plan
Get dealDevRev is an AI-powered customer relationship management (CRM) and developer collaboration platform that seamlessly integrates product development, customer support, and business operations into a unified workspace.
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Intelligent ticketing system
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AI-enhanced documentation
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AI-driven automation
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Unified workspace
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Customer-centric development
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Collaboration and workflow management
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Product analytics and insights
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Seamless integrations
Starter - Build
$10 / user / monthStarter - Support
$20 / user / monthPro - Build
$25 / user / monthPro - Support
$60 / user / monthGov. Karri Rogahn
Stronger Triage and Pattern Spotting
I wasn’t planning to switch tools this year, but getting the first year of the Pro plan through Joinsecret made it easier to test DevRev properly with the whole team. What kept us on it wasn’t the pricing though, it was the way support tickets can turn into product work without someone manually recreating everything in another system
June 9, 2026
Turn documentation into 24/7 customer support
5.0/5
(4)
Redeemed by 159 members
1 deal available
1 year free on Intercom's Advanced plan (300 monthly Fin resolutions included)
Get deal for free
1 deal available
1 year free on Intercom's Advanced plan (300 monthly Fin resolutions included)
Get deal for freeFin AI is Intercom’s autonomous support agent that resolves customer questions instantly using your own documentation. It delivers human-like responses, reduces ticket volume, and gives your team breathing room by handling repetitive requests accurately, day or night.
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Verified content grounding
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Multilingual conversations
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Seamless human handoff
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Customizable voice and tone
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Rapid knowledge synchronization
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Detailed analytics dashboard
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Automated conversation summaries
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Proactive engagement triggers
Kellen Chavez
It improved our onboarding experience dramatically
New users used to get stuck during setup and open frustrated tickets. Now Fin proactively answers questions like how to connect integrations or import data. One enterprise client completed onboarding without needing a kickoff call, simply by chatting with Fin when they got confused.
April 5, 2026
tawk.to is a 100% free live chat software that enables businesses to communicate with their customers in real-time. It offers a comprehensive suite of tools including live chat, ticketing, and knowledge base features to enhance customer support and engagement.
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Real-time customer activity monitoring
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Multi-channel customer engagement
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Team collaboration and conversation assignment
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AI-powered intelligent conversations
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Mobile and desktop applications
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Knowledge base sharing
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24/7 live support
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Customizable chat widget
John Davis
Perfect for Managing Queries
Tawk.to’s ticketing system has been a lifesaver. We manage customer queries much better, keeping track of all issues and providing timely support. It's made our workflow smoother!
September 29, 2024
Salesforce Service Cloud revolutionizes customer service by providing a comprehensive, cloud-based platform designed to enhance every aspect of customer interaction. This powerful tool integrates seamlessly with existing systems, ensuring a unified and efficient experience for both service agents and customers.
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Integration capabilities
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Case management
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AI-powered insights with Einstein AI
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Customer self-service portals
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Workflow and approval automation
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Omnichannel support
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Customizable dashboards and reporting
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Knowledge base
Spiceworks provides a network and community for IT professionals and businesses to collaborate, share knowledge, and gain insights on technology and industry trends.
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Patch management
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Self service portal
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Budget-saving solutions
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Community power
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App center
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Issue auditing
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Security at your fingertips
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IT management made easy
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Mobile access
William G
Unbelievable Value: Spiceworks' Free Version Packs a Powerful Punch
The free version of Spiceworks offers so much value, it's hard to believe such a powerful tool can be available at no cost.
September 17, 2024
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