tawk.to Reviews

5,0/5

tawk.to Reviews

4 reviews

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Used by 76 members

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01 What is tawk.to?
02 Main features
03 How tawk.to compare to similar software?
04 tawk.to Reviews

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01 What is tawk.to?

02 Main features

Starting Price

Free Plan

Real-time customer activity monitoring

Multi-channel customer engagement

Team collaboration and conversation assignment

AI-powered intelligent conversations

Mobile and desktop applications

N/A

Free Plan

Real-time customer activity monitoring

Multi-channel customer engagement

Team collaboration and conversation assignment

AI-powered intelligent conversations

Mobile and desktop applications

tawk.to

Premium

Engage effortlessly

15% off on all paid add-ons

Save up to $150

Get deal

03 How tawk.to compare to similar software?

tawk.to

N/A

No free plan

Real-time customer activity monitoring
Multi-channel customer engagement
Team collaboration and conversation assignment
AI-powered intelligent conversations
Mobile and desktop applications

Easy integration
Free access
Feature-rich

Branding fee
No on-premise option
Learning curve

Alternative to tawk.to

15% off on all paid add-ons on tawk.to

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tawk.to

N/A

No free plan

Real-time customer activity monitoring
Multi-channel customer engagement
Team collaboration and conversation assignment
AI-powered intelligent conversations
Mobile and desktop applications

Easy integration
Free access
Feature-rich

Branding fee
No on-premise option
Learning curve

Alternative to tawk.to

15% off on all paid add-ons on tawk.to

Save up to $150

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Zendesk

4,4/5

(62 reviews)

$55

per user per month

No free plan

Knowledge base
Integration
Multichannel support
Ticketing system
Customization and branding

Analytics and reporting
Unified workspace
Integrated knowledge base
Comprehensive and user-friendly tool
Integration with other platforms
Flexible reporting features
Multichannel support
Omnichannel capabilities

Call feature issues
Complex ticket service
High pricing
Limited customization options
Interface learning curve
Analytics and reporting
Customization
Pricing

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6 months free (with AI Agents and Copilot) on Zendesk

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Drift

4,7/5

(29 reviews)

N/A

No free plan

Real-time messaging
Lead routing
In-app messaging
Meeting scheduling
AI-powered chatbots

Conversation Marketing
Efficiency and automation
Real-time Customer Service
User-friendly and Fun
AI-Powered Conversation Cloud
Personalized Chatbot Experience
Seamless integration
Enhanced engagement

Complex chatbot creation
Limited access to premium features
Misrepresentation of capabilities
High cost
Complexity in setup and management
Cost considerations
Dependency on traffic
Buggy software

Alternative to Drift

No available deal at the moment

View product details

Tidio

4,3/5

(29 reviews)

$29

/ month

Free plan

Help desk and ticketing
Multichannel inbox
AI-powered Lyro Agent
Customizable chatbots
Live chat widget

Multichannel communication
Intuitive setup and user interface
Robust automation and AI features
Easy to use
Powerful automation
Comprehensive integrations
Multichannel and multilingual support
Detailed analytics and reporting

Pricing increases with team size
Higher costs for advanced features
Some integration challenges
Occasional integration and performance issues
Limited customization on lower plans
Notification delays and chat management
Limited advanced features on lower plans
Language support limitations

Alternative to Tidio

25% off all monthly and annual plans on Tidio

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LiveChatAI

5,0/5

(4 reviews)

$39

/ month

Free plan

AI Boost™ contextualization
Instant resolutions
Human-AI handoff
Data-driven responses
No-code implementation

Immediate ticket reduction
Seamless agent escalation
No development required
Rapid setup and onboarding
High scalability
Accurate and brand-aligned responses
Consistent data-driven personalization
Reduced support costs

Initial learning curve for customizations
Possible integration challenges
Limited to trained content
Not suitable for all support cases
Customization complexity
Dependency on data quality
Limited handling for edge cases
Potential need for ongoing maintenance

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Freshdesk

4,4/5

(62 reviews)

$18

/ user / month

Free plan

Opt for multi-channel support
Optimize ticket management
Enhance customer satisfaction
Give users autonomy
Ensure team collaboration

Integration
Simplicity
Enhanced communication and collaboration
User-friendly interface
Functionality
Efficient task management
Affordable pricing
Improved customer satisfaction and support

Pricing
Limited customization
Limited remote access and control
Analysis limitations
Learning curve
Complex licensing model
Poor customer support
Occasional glitches

Alternative to Freshdesk

14 days free on Freshdesk

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Freshchat

4,2/5

(61 reviews)

$23

/ user / month

Free plan

Get real-time performance reports
Optimize team management
Respond quickly to customer requests with the chatbot
Communicate in 33+ languages
Communicate with customers via your various messaging apps

Ease of use
Customization
User-friendly chatbot
Consolidation of chats from different channels
Features
Ability to track past chats
Smooth integration with other tools
Large-scale agent management

Missing integrations
Expensive chatbot feature
Mobile
Price
Lack of technical support
Poor customer service
Issues with mobile app
Limited reporting and analytics capabilities

Alternative to Freshchat

14 days free on Freshchat

Save up to $20

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LiveChat

4,4/5

(53 reviews)

$20

per user per month

No free plan

Access reports on your agents and their performance
Manage teams
Optimize customer service performance
Set up optimized and customized chats
Secure your data

Customization features
Relevant chatbots
Software integrations
Efficient team management
Real-time communication
Fast and easy setup
Customization and multiple branding
Useful visitor data

Security of the solution
Message reception
High cost
Delay in receiving messages
Limited system
Spell check
Slow customer support
Poor queue management

Alternative to LiveChat

$150 credits (Team, Business and Enterprise Plans) on LiveChat

Save up to $150

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Intercom

4,5/5

(70 reviews)

$29

per user per month

No free plan

Automate conversations
Customer feedback and surveys
Multilingual support
Collaborate with your team
Performance analytics

Knowledge base
Quick installation
Automation capabilities
Comprehensive all-in-one solution
Quick response and solution provision
Ease of use
Time-saving tool
Custom chatbots

Bugs and technical issues
Pricing
Limitations in language support
Complex integration
Customer support
High pricing and confusing pricing structure
Limited chat flow capabilities
Lack of real-time customer input visibility

Alternative to Intercom

1 year free on the Advanced plan (300 monthly Fin resolutions included) on Intercom

Save up to $3,108

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04 tawk.to Reviews

5,0/5

tawk.to rating

tawk.to Reviews

5,0/5

(4)

Leave a review

John Davis

Perfect for Managing Queries

Tawk.to’s ticketing system has been a lifesaver. We manage customer queries much better, keeping track of all issues and providing timely support. It's made our workflow smoother!

September 29, 2024
Emily Carter

Improved Engagement with Clients

Our small agency has benefited greatly from Tawk.to. We’ve used the chat widget to instantly address client questions, resulting in higher conversion rates. It’s intuitive and reliable, all for free!

September 23, 2024
Sarah Collins

Increased Customer Satisfaction

I've been using Tawk.to for our e-commerce site, and it has drastically improved customer satisfaction. The live chat feature lets us respond instantly, solving issues in real time. Highly recommended!

September 17, 2024
Daniel Thompson

Simple and Effective Communication

Tawk.to helped us streamline our support by combining live chat and ticketing. Now, we're more organized and can prioritize customer requests efficiently. This is a must-have tool for any business.

September 15, 2024

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