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Business Process Management Software
/Clari Copilot (ex. Wingman) Promo Code
/Clari Copilot (ex. Wingman) Reviews
Clari Copilot (ex. Wingman) Reviews
19 reviews
- 01 What is Clari Copilot (ex. Wingman)?
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How Clari Copilot (ex. Wingman) compare to similar software?
- 05 Who is Clari Copilot (ex. Wingman) best for according to our reviewers?
- 06 Clari Copilot (ex. Wingman) Reviews
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01 What is Clari Copilot (ex. Wingman)?
Wingman by Clari is a platform designed to assist salespeople by providing them with essential information in real-time. It allows for collaborative conversations, with other agents able to join and receive immediate cue cards to stay in sync with the customer. Wingman also aids in improving overall sales techniques and processes, allowing representatives to mark key moments of a conversation for note-taking or summary creation. The platform offers advanced data security and seamless integration with third-party software. It has received numerous awards and recognitions for its functionality and performance, including being named a Mid-Market High Performer by G2 in Winter 2023 and being listed on Capterra's Shortlist in 2022. Wingman is an effective solution for elevating sales performance, improving customer interactions, and maximizing efficiency.
02 Pros and cons from reviewers
Pros from reviewers
-
Integrations with other platforms
The software integrates seamlessly with platforms like Zoom and Outreach, streamlining the sales process and making the work of sales teams smoother -
Enhanced sales call process
Clari Copilot has features that allow for quick search and review of sales calls, improving the overall sales call process. It also has pre-built features that analyze calls and highlight important ones based on various factors -
Easy implementation and setup
Clari Copilot is praised for its easy implementation and setup, making it a user-friendly tool for sales teams -
Reliable transcription service
Despite some criticisms, many users find the transcription service reliable, particularly in accurately identifying speakers in multi-participant calls -
Automated sales record
Clari Copilot automatically logs calls, meetings, emails, and other activities, creating an automated sales record. This simplifies tracking sales activities, managing accounts, and setting up calls with prospects and clients, helping to close deals faster.
Cons from reviewers
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Difficulty in voice recognition
Some users have reported that the voice recognition AI took a bit longer to learn their accents, which can affect the accuracy of transcriptions and overall user experience -
Limited customization and reporting features
While Clari Copilot offers a user-friendly interface and easy setup process, it lacks customization and reporting features, which could limit its adaptability to specific business needs -
Confusion over its function
Some users have expressed that there is confusion over Clari Copilot being a note-taking app and not a person, suggesting that a name change in Zoom to Clari Copilot note-taker could help clarify its function. -
Inefficient segment skipping feature
The feature that allows users to skip to the next or previous segment of a call could be improved, as it currently does not function as efficiently as desired -
Inaccurate transcription service
Despite its many benefits, Clari Copilot transcription service has been reported as unreliable, often producing inaccurate written transcripts that are not reliable enough for formal use
03 Main features
Starting Price
Free Plan
Improve sales performance
Create a call library
Get a clear view of your pipeline
Track team performance
Keep your data secure
Starting Price
$60
/ user / month
Free Plan
No
Improve sales performance
Create a call library
Get a clear view of your pipeline
Track team performance
Keep your data secure
04 How Clari Copilot (ex. Wingman) compare to similar software?
05 Who is Clari Copilot (ex. Wingman) best for according to our reviewers?
-
Product Managers
Clari Copilot is useful for product managers as it allows them to cut long calls into small segments and share them with their team, facilitating better understanding of customer feature requests -
Account Managers
Account managers can benefit from Clari Copilot's ability to automatically log calls, meetings, emails, and other activities, creating an automated sales record and simplifying account management -
Sales Teams
Clari Copilot empowers sales teams by making it easy to adapt, coach, and share knowledge. It integrates with Zoom and Outreach to streamline sales processes -
Customer Success Teams
This software is also beneficial for customer success teams, as it allows for easy review and categorization of calls, assisting with onboarding and overall team improvement -
Client-facing Departments
Clari Copilot can be used by any client-facing department, as it provides the ability to replay and transcribe calls, enabling full participation in calls and the ability to revisit any missed information later.
06 Clari Copilot (ex. Wingman) Reviews
Clari Copilot (ex. Wingman) rating
Ease of use
Customer service
Value for money
Likelihood to recommend
Features
Clari Copilot (ex. Wingman) Reviews
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Alexander N
Life-saving Note-Taking: Wingman's Automated Feature Ensures No Missed Information
The automated note-taking feature of Wingman is a lifesaver. It ensures that no crucial information is missed during calls
August 13, 2024
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Andrea D
Fantastic Coaching Feature: Refining Sales Techniques with Wingman
The coaching feature of Wingman is fantastic. It provides constructive feedback that helps me refine my sales techniques
August 3, 2024
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Alexander
Boosting Sales Performance with Wingman by Clari
I use Wingman on sales calls and it has greatly improved our process. The ability to quickly search and review the "game tapes" has been key in enhancing our procedures. It has pre-built features that analyze calls and highlight important ones based on various factors, like the number of questions asked. The core features are amazing and exceed expectations. Every time I open my dashboard, I find a new delightful feature. It's easy to set up and offers great integrations from the start, with no hidden costs. I like the ability to quickly switch between transcript and video. The voice recognition AI took a bit longer to learn my accent. I chose Clari Copilot because the team at Wingman is outstanding. They provide very personalized service and go the extra mile to support us. Plus, the software is excellent. It's a no-brainer.
July 27, 2024
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Foster M
AI-Driven Insights Boost Sales Calls
its AI-driven insights have significantly improved my sales calls. The real-time assistance feature has been particularly beneficial, providing me with relevant information during live calls
July 21, 2024
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Larry J
Wingman by Clari: A Sales Professional's Invaluable Tool
As a sales professional, I find Wingman by Clari to be an invaluable tool
July 16, 2024
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Michael C
Living Up to Its Name: A Sales Rep/Manager's Trusty Wingman
Wingman has significantly empowered our sales team at Chargebee, making it easy for us to adapt, coach, and share knowledge. We often hold sessions to discuss calls and share thoughts on specific use cases, scenarios, and objections. The software's easy implementation and setup is impressive, and its integrations with Zoom and Outreach have made our sales team's work smoother. However, Wingman could improve in automating note-taking and integrating these notes into specific call sections and our sales CRM. We chose Clari Copilot because Wingman's sales team made the evaluation process easy and identified opportunities from the start. They even provided ideas on how we could optimize the software's use and helped with its adoption within our team.
July 7, 2024
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Martha C
Revolutionizing Customer Call Analysis: A Must-Have for Client-Facing Teams!
Before using Wingman, my meeting analysis was subpar, particularly for long, hour-long meetings. However, since starting to use Wingman, I've been able to take better notes, understand and analyze calls more effectively, and derive more concise action points. This has benefited both external and internal stakeholders. I can trim important discussions and create game tapes for internal sharing and future reference. The Sales and Customer Success teams in my organization also use Wingman, streamlining our processes and improving our analysis of long calls. I find the game tape feature particularly valuable as it allows me to cut long calls into small segments and share them with my team. For instance, I can cut a segment where the customer talks about a feature request and share it with my Product managers. However, there are areas for improvement. The transcript isn't always accurate and sometimes fails to capture simple words or sentences correctly. Also, the feature that allows you to skip to the next or previous segment could be improved.
July 1, 2024
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Evelyn Miller
Excellent Value for Money: Wingman - A Comprehensive and Affordable Sales Solution
Lastly, the value for money that Wingman offers is excellent. It's a comprehensive solution that caters to all our sales needs without breaking the bank.
June 24, 2024
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Pierce
Exceptional Customer Support: Clari's Responsive Assistance with Wingman
I'm impressed with the customer support provided by Clari. They are responsive and always ready to assist with any issues related to Wingman
June 18, 2024
-
Kenneth
Wingman: Impressive at First Glance, Exceptional in Depth!
I value the reliability of the transcription service in Wingman by Clari, particularly its accuracy in identifying speakers in multi-participant calls. I sometimes find the webpage challenging to navigate and a bit overwhelming. However, I'm generally pleased with its features. I switched to Clari Copilot because of its cost and the previous software's lack of quality features.
June 8, 2024
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