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Confluence Reviews
20 reviews
Save BIG on
Confluence
Save up to $620 on Confluence
Confluence
Used by 205 members
Free forever for up to 10 users
Save up to $620 on Confluence
Save BIG on
Confluence
- 01 Is Confluence any Good? My expert Review
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How Confluence compare to similar software?
- 05 Who is Confluence best for according to our reviewers?
- 06 Confluence Reviews
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01 Is Confluence any Good? My expert Review
Based on my role as a Confluence expert, I can confidently say that Confluence is highly effective in promoting team collaboration and project management. I have used it a lot in agile projects, along with Jira! I have experienced how it is good at facilitating communication across teams. For example, I recently led a team for a software development project and we heavily utilized Confluence for documenting sprint retrospective, specifications for designs, and milestones in the project. Its integration with Jira really improved our efficiency and streamlined project management workflow.
One of my favourite things about Confluence is its flexibility to customize for different needs. One scenario involved a marketing team customizing the workspace for their needs with specific templates to track campaigns and creating content calendars. While not every customisation can be set up without additional plugins and/or addons, this is expected and common practice in the IT realm which enhances the user experience.
Even though I have positive things to share about Confluence, I do have some things to mention in the not-so-positive wrap-up! Sometimes customer support isn’t as responsive as it could be (it is annoying when there is a delay responding to account questions), and advanced features needed for advanced agile metrics may come with extra cost that makes it inaccessible for quite smaller teams or organizations that have tighter budgets.
All of that said, Confluence still delivers a value proposition better than all other project management, and collaboration platforms out there. For example, being able to improve the working relationship with cross-departmental team members on a project where, QA specialists, developers, and product managers, illustrating clarity and transparency was all made available through Confluence. Therefore, when teams are all better aligned, it leads to increased productivity and efficiency. Overall, Confluence is probably one of the best tools for any modern collaborative workspace.
02 Pros and cons from reviewers
Pros from reviewers
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Adaptability
Confluence is adaptable and can be customized to meet the specific needs of a team or project. While some users find it challenging to accomplish tasks without addons, these addons have become a standard in IT development, offering the flexibility to tailor the software to specific needs. -
User-friendly Interface
Despite some negative reviews, many users find Confluence to be a decent tool with a user-friendly interface. It is straightforward and effective, with easy-to-use security settings, filters, and place setups -
Effective Collaboration Tool
Confluence is an excellent tool for team collaboration, enabling users to work together seamlessly and efficiently. It provides a platform for sharing ideas, documents, and project updates, fostering a collaborative work environment -
Excellent Tools
Confluence provides excellent tools for project management and team collaboration. These tools are comparable, if not superior, to other similar tools in the market, like Zendesk -
Agile Project Management
Confluence, along with Jira, is a great tool for managing multi-task agile projects. It offers features like kanban boards that help in tracking and managing tasks effectively. It is not just suitable for QA but for all departments, making it a versatile tool
Cons from reviewers
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Poor ergonomics and ease of use
Users have reported a decline in ergonomics and ease of use, making it difficult to navigate and use the software effectively. -
Essential tools hidden behind paywalls
Users have reported that essential tools for basic Agile are hidden behind additional paywalls, making it difficult to get proper story point statistics -
Difficulty in deleting account
Despite clearly stating the desire to delete an account, users have reported that it took over a year to delete their account and all related data on Confluence -
Permanent deletion of crucial data
Users have reported that Confluence permanently deleted crucial disaster recovery procedures for their team simply because they didn't log into the account for a few months -
Poor customer support
Despite being a high-tier customer, users have reported that they were never contacted by their account manager and had to create over 100 support tickets for assistance
Confluence
Teamwork made easy
Free forever for up to 10 users
Save up to $620
03 Main features
Starting Price
Free Plan
Risk management
Get feedback, get better
Plan your project like a pro
Feedback management
Connect your tools
More details about Confluence plans
Starting Price
$7
/ user / month
Free Plan
Yes
Risk management
Get feedback, get better
Plan your project like a pro
Feedback management
Connect your tools
Confluence
Teamwork made easy
Free forever for up to 10 users
Save up to $620
04 How Confluence compare to similar software?
In our opinion, the biggest difference between the Notion and Confluence collaborative tools can be summed up in one word: Atlassian. If you use Atlassian software on a regular basis, then Confluence is highly relevant. If you don't, Notion is more flexible, even if it is more complex to learn. The main difference between the two lies in the situation of your team. If it has a good knowledge of teamwork tools and does not use Atlassian software, opt for Notion. If not, Confluence will be perfect.
Confluence's major difference, which is also its strength, is that it fits in perfectly with the tools offered by Atlassian. So if you're already using Jira, Jira Service Desk or BitBucket, you can make the most of this platform by integrating these different tools. This approach is ideal for optimizing your workflows designed around the software suite offered by Atlassian. Tracking tasks and agile projects or accessing multiple views becomes possible and fast if you connect Confluence with...
Confluence
Used by 205 members
Teamwork made easy
Free forever for up to 10 users
Save up to $620
Notion
Used by 16921 members
Organize teamwork and increase productivity
6 months free on the Business plan with Unlimited AI
Save up to $12,000
Slite and Confluence are two prominent collaboration tools designed to enhance productivity and streamline communication within teams. While both platforms offer similar functionalities, there are key differences that can guide your choice between the two.
One of the most notable distinctions is the user interface and overall user experience. Slite is celebrated for its clean, minimalist design, making it particularly user-friendly and easy to navigate. This simplicity allows team members to quickly create and organize notes, fostering seamless collaboration. Confluence, on the other hand, is known for its comprehensive feature set, which can offer more functionality but may come with a steeper learning curve for new users.
Scalability is another crucial factor to consider. Slite is well-suited for small to medium-sized teams looking for straightforward collaboration and knowledge-sharing solutions. Its cloud-based nature allows team members to access and edit documents from anywhere...
Confluence
Used by 205 members
Teamwork made easy
Free forever for up to 10 users
Save up to $620
Document360 and Confluence are two top-tier knowledge management platforms, each catering to different organizational needs. Understanding their key differences will help you decide which solution fits best with your business requirements.
One of the main distinctions between Document360 and Confluence lies in their core focus. Document360 is a specialized knowledge base platform designed primarily for creating structured, self-service documentation. Its clean, intuitive interface simplifies content creation, categorization, and version control, making it ideal for teams focused on developing product documentation, user manuals, and help centers. The platform is purpose-built for companies needing a robust, stand-alone knowledge management solution with powerful features such as role-based access, in-depth analytics, and multi-language support.
Confluence, developed by Atlassian, is more of a general-purpose collaboration tool. While it can be used to manage knowledge bases, its...
Confluence
Used by 205 members
Teamwork made easy
Free forever for up to 10 users
Save up to $620
Document360
Used by 112 members
Simplify documentation
6 months free + Wow site
Save up to $3,594
05 Who is Confluence best for according to our reviewers?
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High-Tier Customers
Despite the product working as advertised, high-tier customers may have a negative experience with Confluence due to poor customer support. This group may need to create numerous support tickets for assistance -
IT Teams
Confluence is a valuable tool for IT departments. It provides a range of tools that are comparable to other software like Zendesk. However, these teams may find it challenging to accomplish tasks without addons -
Project Managers
These professionals can use Confluence to manage multi-task agile projects. The software's kanban board and security settings are particularly useful for this group -
Agile Teams
While Confluence is designed for agile use, some users find it difficult to get proper story point statistics. This group may also be frustrated by the additional costs associated with accessing essential agile tools -
Dissatisfied Users
Users who have had a negative experience with Confluence's customer service or billing system may find the software unsuitable. This group may also be frustrated by the difficulty of deleting their accounts.
Confluence
Teamwork made easy
Free forever for up to 10 users
Save up to $620
06 Confluence Reviews
Confluence rating
Confluence Reviews
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Williams
Exceptional Customer Support: Confluence's Responsive and Helpful Assistance
The customer support for Confluence is top-notch. Whenever we've had issues or questions, they've been responsive and helpful
August 20, 2024
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Johnny Smith
Confluence Mobile App: Unbelievably Convenient and Feature-Packed!
The mobile app for Confluence is surprisingly robust. I can access documents, leave comments, and even edit pages from my phone, which is incredibly convenient when I'm on the go
August 13, 2024
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Matthew N
Exploring the Unique Customer Service and Billing System of Confluence
I've found Confluence's customer service to be as unique as Etsy's. They stand firm on their policies, ensuring a consistent experience for all users. The billing system is quite meticulous; if you or someone else grants a person/agent access to the sites, you need to be specific about which site you're granting access to. If not, it will apply to all sites and automatically adjust the plan. For instance, three agents are free, but four agents will transition to the standard plan. This was a fascinating discovery when I first saw the bills and it prompted me to delve deeper into my usage history. It's quite an adventure navigating through their customer service!
August 5, 2024
-
Steven Williams
Enhanced Communication and Efficiency with Confluence's Commenting Feature
The ability to add comments and feedback directly on Confluence pages has greatly improved our team's communication. It's much more efficient than email threads or meetings
July 30, 2024
-
Irene Smith
Efficient and Accurate Search Functionality in Confluence
I've been impressed by the search functionality in Confluence. It's quick, accurate, and makes finding specific documents or information a breeze
July 21, 2024
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Grace G
Great Inside, Tough Exit: A Confluence Review
The tools provided by Confluence are excellent and I personally haven't encountered any problems when comparing it to the Zendesk tools we previously used. However, I do acknowledge that it's quite challenging to accomplish anything without addons, which is becoming a standard in IT development these days. The real issues begin when you attempt to close your account, which is rather difficult. Fortunately, the European data protection laws came to my rescue in this situation. If you're also having trouble deleting your Atlassian account because you're the billing contact for a free product, I recommend writing to their support and requesting deletion of the (free trial) products. After that, you should be all set.
July 15, 2024
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Olivia Garcia
Confluence Shines, Jira Falls Short!
I'm not sure why there are so many negative reviews! Jira is actually a decent tool, but the problem is that managers often don't know how to use it effectively and end up turning it into a tool for micro-management. However, Confluence is an excellent collaboration tool and I can't imagine my team functioning without it!
July 6, 2024
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Philip E
Transforming Project Management with Jira and Confluence
I initially thought that Jira and Confluence were only suitable for QA, but boy, was I wrong! These tools are absolutely fantastic for managing multi-task agile projects. We've implemented them across all our departments and the feedback has been overwhelmingly positive. The kanban board, in particular, has been a game-changer for my team, aligning perfectly with our goals. The security settings, filters, and place setups are not only straightforward but also incredibly effective. I'm genuinely thrilled with how these tools have transformed our project management!
June 30, 2024
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Scott Brown
Jira Use: A Stroke of Bad Luck
I am unfortunate to use Jira at work and its ergonomics and ease of use are rapidly disappearing. I am unsure how the product owners decide on the software's evolution, but so far, I can only see a decline in ergonomics and quality.
June 25, 2024
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Vincent M
Discovering the Innovation and Uniqueness of Confluence Software
This software is absolutely fantastic! It feels like they've taken inspiration from Microsoft Word, but added their own unique twist to it. It's as if their technical engineers are innovative thinkers, understanding the diverse ways in which we humans write. It's exciting to see how much you can achieve when you take the time to explore this software. It's one of the most unique software I've ever used. I'm amazed their stock price isn't through the roof!
June 17, 2024
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.