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Pulseway Reviews
18 reviews
- 01 What is Pulseway?
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How Pulseway compare to similar software?
- 05 Who is Pulseway best for according to our reviewers?
- 06 Pulseway Reviews
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01 What is Pulseway?
Pulseway is a real-time remote monitoring and management (RMM) software designed for Managed Service Providers (MSPs) and IT departments. It's a cloud-based platform that provides tools to secure, maintain, and improve IT infrastructure in a user-friendly dashboard. Features include automated workflows, patch management, remote desktop, network monitoring, and system reports. It allows monitoring of Windows, Linux, and Mac systems as well as applications using the monitoring API from any device. Pulseway sends notifications about potential issues to prevent them from becoming problems, aiming to reduce system downtime and increase productivity. Special promotions are available for enhancing IT management with Pulseway.
02 Pros and cons from reviewers
Pros from reviewers
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Lightweight and simple deployment
The Pulseway agent is lightweight and the deployment process is straightforward, making it easy to implement and use -
Committed and diligent team
The Pulseway team is dedicated to providing excellent service, always ready to assist, and open to feedback, continuously updating and adding new features to the software -
User-friendly with a variety of tools
Pulseway offers a clean and user-friendly interface with a wide range of tools, including a local dashboard application, a web interface, and a mobile app. It also allows for easy execution of tasks such as pushing software, executing DOS or PowerShell commands, and remotely controlling PCs -
Exceptional value
Given its price, Pulseway offers exceptional value, providing features like custom scripts, cross-platform compatibility, and custom alerts. It also offers Webroot as an AntiMalware option, which is light, fast, and effective -
Secure and reliable
Pulseway ensures the security of clients' data, as evidenced by their Security Policy white papers. The core software is reliable, and the mobile app is revolutionary, allowing for efficient remote access and control.
Cons from reviewers
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Limited integration options
Some users have reported issues with the integration between Pulseway and other software, which can limit its functionality and efficiency -
Occasional service timeouts
There have been instances where the service times out and disconnects from the server, requiring a restart, which can disrupt workflow -
Limited remote desktop feature
Compared to other software like Teamviewer, Pulseway's remote desktop feature has been described as somewhat limited -
Lack of support for Linux based systems
Some users have reported that Pulseway could offer more support for Linux based systems to centralize modifications, as currently, this is done manually through a config file in Linux. -
Incomplete antivirus integration
The antivirus integration, particularly with Kaspersky, has been reported to be subpar, with difficulties deploying custom whitelists and exclusions
03 Main features
Starting Price
Free Plan
Automated workflows
Proactive notifications
Real-time remote monitoring
Patch management
Cross-platform compatibility
N/A
Free Plan
No
Automated workflows
Proactive notifications
Real-time remote monitoring
Patch management
Cross-platform compatibility
04 How Pulseway compare to similar software?
05 Who is Pulseway best for according to our reviewers?
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Individual Users
Individual users can use Pulseway for its mobile app and user-friendliness. It offers an easy installation process and advanced features. However, they might wish for more support for Linux based systems. -
Managed Service Providers (MSPs)
MSPs can use Pulseway for its superior user interface and functionality. It offers stable updates and improvements, and the organization of logins and systems is simple. It also integrates antivirus and third-party patches -
IT Teams
Pulseway is suitable for IT teams as it offers a user-friendly interface, efficient remote access and control, and a valuable help site. It also provides a local dashboard application and a web interface -
Small Businesses
Small businesses can benefit from Pulseway's cost-effectiveness and easy implementation. It offers a clean interface, patch management, and secure data handling -
Large Enterprises
Large enterprises can use Pulseway for its cross-platform compatibility, custom scripts, and custom alerts. However, they might find issues with antivirus integration, particularly with Kaspersky
06 Pulseway Reviews
Pulseway rating
Pulseway Reviews
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Joyce Davis
Pulseway: Revolutionizing IT Management Efficiency
Overall, Pulseway has significantly improved our IT management processes, making them more efficient and effective.
August 3, 2024
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Jason Williams
Responsive and Helpful: A Review of Excellent Customer Support
The customer support team has been very responsive and helpful whenever we've had queries or needed assistance
July 28, 2024
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Ryan W
Pulseway: Unbeatable Monitoring Solution!
I began using Pulseway a few years back, after having difficulties with another product that was hard to configure and gave too many false alerts. Pulseway was a game changer. It's reasonably priced, unlike my previous solution which was very costly with inconsistent support. Pulseway is simple to set up and can be securely accessed from a PC or smartphone. It enables me to carry out crucial tasks like restarting services and rebooting machines remotely. I get the right alerts directly to my phone or desktop, regardless of my location. I recall being on a beach in Maui during Christmas when one of my servers encountered a problem. With Pulseway, I was able to clear the alert, check the server status and restart the service without having to leave my spot on the beach. My organization has fully adopted this software. I recommended it to a colleague who was having problems with a server logging out every weekend. He installed Pulseway and was able to keep the server signed in while we worked on a permanent solution.
July 23, 2024
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Carol
Pulseway: Unbeatable in System Monitoring and Support
I started using Pulseway when I was working at an MSP and continued to use it when I became the Technical Director of my current company. It helps me monitor my systems, detect problems, and support my users regardless of where we are. I like that Pulseway is feature-rich and stable, and not as big as other competitors who have had security breaches. However, they can be a bit aggressive with their sales pitches, even after I've said I'll reach out if necessary. Lately, they've been sending alerts as if they are urgent issues that need my attention, which I don't appreciate during my free time.
July 14, 2024
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Virginia Johnson
Enhanced Productivity and Collaboration with Pulseway's Third-Party Integration
Pulseway's integration with third-party applications has enhanced our team's productivity and collaboration
July 7, 2024
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Marilyn Miller
Seamless Connectivity: The Mobile App That Keeps You Connected
The mobile app is excellent, it allows me to stay connected and respond to alerts even when I'm away from my desk
June 29, 2024
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Arthur Rodriguez
Efficient Patch Management with Pulseway
I've been impressed with Pulseway's patch management feature, it has streamlined the process of updating systems and ensuring they are secure
June 22, 2024
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Kathleen Garcia
Pulseway's Detailed Reports Aid Managerial Insights
As a manager, I appreciate the detailed reports Pulseway provides, they offer valuable insights into our system's performance and areas for improvement
June 16, 2024
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Patricia
Solid Product, Inconsistent Support: A Pulseway Experience
I've been a user of Pulseway's Pro version for years until I was forced to upgrade to the Teams plan, a change that wasn't optional. The transition was poorly managed by Pulseway, causing me so much frustration that I switched all my endpoints to a different product. I think if you start with the Teams plan, your experience might be better, but be cautious of any forced changes in the future. The core Pulseway software is excellent and reliable, offering features like custom scripts, cross-platform compatibility, and custom alerts. However, some peripheral aspects aren't as good. The antivirus integration, particularly with Kaspersky, feels a bit off and deploying custom whitelists and exclusions that work is challenging. I initially chose Pulseway over other options due to its attractive price point and features. However, I left because of poor customer service and forced upgrades on my account.
June 10, 2024
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Fawn G
Superb Solution with Pulseway
I find Pulseway extremely user-friendly for managing our customer's main systems. Its mobile app is excellent and simple to navigate. Although there were some initial missing features, the software has significantly evolved. The only current requirement is a delayed server restart feature. We chose Pulseway primarily for its mobile app and additional useful features.
June 2, 2024
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.