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Reward gateway Reviews
Reward gateway Reviews
29 reviews
- 01 What is Reward gateway?
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How Reward gateway compare to similar software?
- 05 Who is Reward gateway best for according to our reviewers?
- 06 Reward gateway Reviews
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01 What is Reward gateway?
Reward Gateway is an employee engagement platform offering businesses tools for attracting, retaining, and engaging their workforce. Its features include employee recognition, communication, surveys, discounts, and benefits. The software allows peer-to-peer recognitions, access to exclusive discounts, and company updates. It also facilitates feedback collection through surveys. Reward Gateway integrates with existing HR systems for efficient data management and promotes a positive work culture through its user-friendly interface and mobile app. It aims to improve employee engagement, boost morale, increase productivity, and reduce staff turnover.
02 Pros and cons from reviewers
Pros from reviewers
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Platform Simplicity and Adaptability
The platform is simple to use and adaptable, making it easy to implement changes. It also offers seamless integration with other systems like ADP -
Enhanced Employee Engagement
Reward Gateway helps to improve engagement through its platform, offering features like eCards for employee recognition. This makes it an excellent tool for boosting morale and productivity -
Outstanding Customer Service
The service team at Reward Gateway is responsive and enjoyable to work with, providing quick and friendly support whenever needed -
Consolidation of Employee Benefits and Communications
The platform conveniently consolidates all employee benefits and communications, making it easy for employees to find information and use the system. -
Savings and Discounts
Reward Gateway offers instant loadable cards and vouchers, providing savings for employees. It also provides immediate insight into employee spending through the portal, helping to measure engagement
Cons from reviewers
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Excessive security measures
The platform requires a working email and two-factor authentication, which has rendered the product unusable for employees without work emails. This level of security is seen as excessive for a platform that doesn't store any protected information -
Limited reporting capabilities
The platform does not provide comprehensive reports, such as detailed usage of each eCard, limiting the ability to analyze and improve engagement strategies -
Inconvenient money loading process
Users have to log in to the site to load money onto cards, which can be time-consuming and inconvenient, especially when this could be done through an app -
Poor customer service
There have been instances where customer service was slow to respond and resolve issues, leading to system downtime and lack of communication. -
Limited customization and functionality
The platform lacks features like the ability to create and modify tabs/menus, change colors, and more functionality. The site is also described as 'boxy' and not user-friendly for certain types of pages like forms and policies
03 Main features
Starting Price
Free Plan
Complete Analytics
Employee Engagement Focus
Customizable Programs
Mobile Compatibility
Integration Capabilities
N/A
Free Plan
No
Complete Analytics
Employee Engagement Focus
Customizable Programs
Mobile Compatibility
Integration Capabilities
04 How Reward gateway compare to similar software?
05 Who is Reward gateway best for according to our reviewers?
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HR Teams
These teams can use Reward Gateway to improve employee engagement and recognition through features like eCards. The platform's simplicity and adaptability make it easy to implement changes -
Companies Needing 24/7 Support
Despite some negative experiences, Reward Gateway offers 24/7 support, which can be crucial for companies that operate around the clock. The platform's team is known for their quick and friendly support. -
Large Companies
Companies with a large number of employees can use Reward Gateway to share stories and celebrate company culture. The platform allows them to create a narrative for their culture and highlight the norms they want to celebrate -
Companies Seeking Employee Insight
Reward Gateway's SmartInsights feature provides immediate insight into employee spending through the portal and offers all the statistics needed to measure employee engagement -
Employee Users
Employees can benefit from the savings offered by Reward Gateway, particularly through instant loadable cards and vouchers. The mobile version is user-friendly and easy to navigate
06 Reward gateway Reviews
Reward gateway rating
Ease of use
Customer service
Value for money
Likelihood to recommend
Features
Reward gateway Reviews
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Paul C
Reward Gateway: Leading the Way with Continuous Updates and Enhancements
I've been pleasantly surprised by the regular updates and improvements made to the Reward Gateway platform, it shows their commitment to staying ahead in the industry
October 21, 2024
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Richard C
Incredible 24/7 Support Line
I had an amazing experience with the 24/7 helpline of Reward-Gateway. Mariela and Elena were very helpful and my issue was resolved within 24 hours.
October 15, 2024
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Michael
Excellent User Experience
I had a great experience with Angela G from Reward-Gateway who assisted me promptly with a refund after I made a query. I find the app excellent with really good rewards.
October 7, 2024
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Juan Rodriguez
Would Use Again and Highly Recommend
I was impressed with the speed and efficiency in which my issue was resolved by Reward-Gateway. I was pleasantly surprised to receive a full refund for my recent purchase, which was particularly helpful at this time of year. I would always recommend reaching out to their team if you encounter any problems, as they are always willing to assist as much as possible.
September 30, 2024
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Jordan Jones
Customer Service Experience with Reward Gateway
The app and cards from Reward Gateway are satisfactory, but I found their customer service to be lacking. When I faced a problem, my company had to wait for three days without any resolution. The communication was even worse. Our system was down for five days and we didn't receive any communication from them. We chose Reward Gateway because we were told they provided 24/7, 365 day support. However, we were let down. They did apologize for the confusion about support hours in Australia and assured me that the issue has been resolved. Despite these problems, we continue to use Reward Gateway.
September 23, 2024
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Judy
Exceptional Customer Service: Reward Gateway's Support Team Goes Above and Beyond
The customer service provided by Reward Gateway has been top-notch, their team is always ready and willing to assist with any queries or issues
September 15, 2024
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Ruth A
Convenient Mobile Accessibility: Reward Gateway Keeps Our Team Connected Anywhere
I've found the mobile accessibility of Reward Gateway to be incredibly convenient, allowing our team to stay connected and engaged, regardless of location
September 8, 2024
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Paul S
SmartHub: Exceptionally Handy and User-Friendly, Particularly SmartSpending & SmartInsights
I greatly value that Reward Gateway allows employees to save money instantly through the app with Instant Vouchers or generous cashback. It's extremely user-friendly. SmartInsights provides immediate insight into employee spending through the portal and offers all the statistics needed to measure employee engagement. I have no complaints about the software. Reward Gateway consistently introduces innovative and useful products to enhance employee engagement. I'm delighted that they prioritize giving employees choices in how they save, acknowledging that everyone is unique. I'm fully utilizing both the instant vouchers and cashback offerings. I'm also excited for the upcoming enhancements to the employee discount product. I'm very satisfied with the service and plan to continue using it.
September 1, 2024
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Austin Jones
Exploring the Benefits and Challenges of Reward Gateway: A User's Perspective
I've had the opportunity to use Reward Gateway through my job and it's been quite an experience. I've made three significant purchases through the platform, all with the promise of cashback. While it did take a bit of time to process, it was a thrill when one of them was approved after I appealed. Navigating through the system is a breeze, as I can access various company websites through a special staff portal. This makes it impossible to make a mistake with the links, which is a great feature. Plus, it's evident from my invoices that I didn't use any other discount codes, which makes the process straightforward and transparent. While there were a few hiccups with the cashback rejections, I appreciate that Reward Gateway provides a list of potential reasons. This helps me understand the process better and avoid any issues in the future. I've shared my experiences with my HR department, and I'm confident that they'll consider this feedback to improve the system. I'm sure others are having similar experiences, and together, we can make Reward Gateway even better. So, if you're looking for a platform that offers discounts and cashback, I'd recommend giving Reward Gateway a try. It's not perfect, but it's a learning experience and with a little patience, you can reap the benefits!
August 27, 2024
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Brenda
Customization Options at Reward Gateway
I appreciate the customization options that Reward Gateway offers, it allows us to tailor the platform to fit our company's unique needs
August 20, 2024
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.