Sign in
Sign in
Don’t have an account?
Sign up
Sign up
By clicking on the sign up button you accept our Terms of Use and confirm that you have read our Privacy Policy
Already have an account?
SurveyMonkey Reviews
29 reviews
Save BIG on
SurveyMonkey
Save up to $2,208 on SurveyMonkey
SurveyMonkey
Used by 12 members
Additional 20% off annual Team plans
Save up to $2,208 on SurveyMonkey
Save BIG on
SurveyMonkey
- 01 Is SurveyMonkey any Good? My expert Review
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How SurveyMonkey compare to similar software?
- 05 Who is SurveyMonkey best for according to our reviewers?
- 06 SurveyMonkey Reviews
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.
01 Is SurveyMonkey any Good? My expert Review
I have used SurveyMonkey a lot for a variety of work and school projects; it's been really useful. I made an employee satisfaction survey for a medium-sized company recently, and, honestly, it was very easy to set up questions and look at the results. The site is simple enough that you can't really go wrong, and you really don't have to be a tech genius to get started.
I liked the flexibility that SurveyMonkey can provide. For example, when I did some market research for a small business, I was able to change question styles and branding to fit that business. I think this helped the people completing the survey to feel more comfortable and interested, which lead to better information provided and more responses overall.
That said, I have run into trouble with SurveyMonkey. One time, when I was working on a feedback form for a nonprofit, I hit some surprise limits with the free version. Some of the customizable things we wanted to use required upgrading to a paid plan, which was not immediately clear. The surprise didn't stop my work, but it was annoying.
Also, I had a not as timely customer support response one time when I was working on updating the subscription details. They took longer to get back to me clearly, but once we figured that out, everything else worked sufficiently to overshadow the small bumps in the road.
Overall though, SurveyMonkey is still my tool of choice for surveys because it is easy to use, customizable enough for different needs, and reliable. It wouldn't hurt for them to be a little clearer about pricing with a consistent upfront commitment, but the value definitely outweighs those bumps in the road. SurveyMonkey is still inviting for an array of survey-based projects across disciplines.
02 Pros and cons from reviewers
Pros from reviewers
-
Helpful qualitative analysis tools
Thematic clustering and sentiment analysis simplify large-scale feedback analysis. Businesses can uncover recurring patterns within thousands of comments without manually sorting responses or building complicated spreadsheet workflows themselves. -
Fast survey creation process
SurveyMonkey dramatically reduces setup time through AI-assisted survey generation. Users can move from a rough idea to a polished questionnaire within minutes while maintaining professional structure and research quality standards. -
Strong enterprise scalability
The platform performs well across different business sizes and research volumes. Whether collecting fifty responses or running international studies, SurveyMonkey maintains stable performance and reliable reporting capabilities throughout the process. -
Extensive third-party integrations
SurveyMonkey integrates with a wide range of business software including Salesforce, HubSpot, Slack, Microsoft Teams, and Google Workspace. This improves collaboration and keeps survey insights connected to operational workflows naturally. -
Excellent mobile survey experience
Mobile optimization works extremely well across devices. Surveys load quickly, remain easy to navigate, and encourage higher completion rates from respondents completing questionnaires on smartphones or tablets during busy schedules.
Cons from reviewers
-
Expensive advanced functionality
Many valuable features sit behind higher subscription tiers. Businesses needing advanced analytics, white-label customization, or larger response allowances may find overall platform costs significantly higher than initially expected. -
Confusing pricing structure
SurveyMonkey offers multiple plans, add-ons, and enterprise options that can feel difficult to compare clearly. Understanding which features are included at each level sometimes requires careful reading before purchasing decisions. -
Limited customization on lower plans
Users on entry-level subscriptions have fewer branding and design controls available. Removing SurveyMonkey logos or creating fully customized survey experiences generally requires upgrading to more expensive packages. -
Advanced analytics learning curve
Professional research tools such as cross-tabulation, segmentation, and statistical analysis require experience to use effectively. Beginners may struggle to understand some reporting functions without prior data analysis knowledge. -
Response overage costs
High-performing surveys can exceed response limits quickly. Businesses running public campaigns or customer surveys may encounter additional charges unexpectedly, particularly when participation rates exceed original forecasting estimates.
SurveyMonkey
Smarter surveys powered by real-time AI insights
Additional 20% off annual Team plans
Save up to $2,208
03 Main features
Starting Price
Free Plan
AI survey generator
Global audience targeting
Thematic response clustering
Sentiment analysis
Mobile-optimized survey experience
More details about SurveyMonkey plans
Starting Price
$30
/ user / month
Free Plan
No
AI survey generator
Global audience targeting
Thematic response clustering
Sentiment analysis
Mobile-optimized survey experience
SurveyMonkey
Smarter surveys powered by real-time AI insights
Additional 20% off annual Team plans
Save up to $2,208
04 How SurveyMonkey compare to similar software?
Typeform and SurveyMonkey are both powerful survey platforms designed to help users gather insights and feedback from their audience, but they have distinct differences in their approach and offerings.
Typeform stands out for its intuitive and visually appealing survey design capabilities. It offers users a user-friendly interface and customizable templates to create engaging surveys, forms, and quizzes. Typeform's focus on user experience ensures higher completion rates and more insightful responses from respondents. Additionally, Typeform provides advanced features such as conditional logic and respondent scoring, allowing users to tailor surveys based on respondents' answers and extract deeper insights.
In contrast, SurveyMonkey is known for its comprehensive survey solutions and robust analytics tools. It offers a wide range of question types and survey templates to cater to various research objectives. SurveyMonkey's analytics capabilities enable users to analyze survey data in...
SurveyMonkey
Used by 12 members
Smarter surveys powered by real-time AI insights
Additional 20% off annual Team plans
Save up to $2,208
Typeform
Used by 4570 members
Create beautiful forms and surveys that actually convert.
40% off all annual plans
Save up to $1,236
Jotform and SurveyMonkey both offer robust features for creating and managing surveys and forms, but key differences set them apart, particularly in their target audiences and the specific functionalities they provide.
Jotform is designed for users who need a highly customizable and versatile form-building platform. It allows users to create anything from simple surveys to complex, multi-step forms with conditional logic, payment integrations, and various customization options. Jotform's drag-and-drop builder is user-friendly yet powerful, making it suitable for businesses, nonprofits, and professionals who need tailored solutions for data collection, event registrations, or customer feedback. Additionally, Jotform supports a vast array of integrations with other software tools, enabling seamless workflow automation and data management. This makes Jotform an excellent choice for those who require a flexible and integrative form-building experience.
In contrast, SurveyMonkey is more...
SurveyMonkey
Used by 12 members
Smarter surveys powered by real-time AI insights
Additional 20% off annual Team plans
Save up to $2,208
Jotform
Used by 395 members
Seamless form creation.
50% off annual plans for 1 year
Save up to $294
05 Who is SurveyMonkey best for according to our reviewers?
-
Market research professionals
Market researchers benefit from the platform’s audience targeting tools, AI-powered analysis, and advanced reporting capabilities. It works particularly well for validating products, testing messaging, and gathering statistically meaningful consumer insights at scale. -
Human resources teams
HR teams use SurveyMonkey for employee engagement surveys, onboarding feedback, workplace culture analysis, and internal pulse checks. Automated sentiment analysis helps identify recurring workplace concerns before they become larger organizational issues. -
Customer experience managers
Customer experience teams can automate NPS, CSAT, and post-support surveys directly from CRM systems. Real-time reporting helps businesses identify dissatisfied customers quickly and improve retention strategies through faster intervention. -
Marketing and brand strategists
Marketing teams rely on SurveyMonkey for brand perception studies, campaign testing, audience segmentation, and ad feedback collection. The reporting tools simplify stakeholder presentations while providing actionable consumer insights for future campaigns. -
Product development teams
Product managers and development teams use SurveyMonkey to validate feature ideas, test pricing models, and collect user feedback before launches. The platform helps reduce guesswork during product planning and roadmap prioritization.
SurveyMonkey
Smarter surveys powered by real-time AI insights
Additional 20% off annual Team plans
Save up to $2,208
06 SurveyMonkey Reviews
SurveyMonkey rating
SurveyMonkey Reviews
-
Rowan
Exploring the Unique Business Approach of SurveyMonkey: A Personal Experience
In my experience, SurveyMonkey's business approach is unique and intriguing. Their subscription offerings are innovative and distinctive. I discovered that I could access Customer Service and gather all the necessary information once I subscribed, which was an exciting revelation. Their Customer Service was a learning curve for me. Based on my experience, I believe SurveyMonkey is a game-changer. I would recommend embracing the adventure, or even better, giving this service a try!
October 22, 2024
-
Elijah
Secure Data Collection with SurveyMonkey: A Consultant's Perspective
As a consultant, I use SurveyMonkey to gather client information. The security features ensure that sensitive data is well-protected
October 13, 2024
-
Juan Williams
Non-Profit Success with SurveyMonkey
We used SurveyMonkey exclusively for post and pre-event surveys. It was extremely easy to set up and the best part was that it was free. We encountered no issues and everyone loved the surveys.
October 6, 2024
-
Karen
Exploring SurveyMonkey's Innovative Device Removal Limit Feature and Customer Service Excellence
I've been using SurveyMonkey for a while now and I must say, their new Device Removal Limit feature is quite innovative! It's designed to allow users to manage their authorized devices effectively. You can remove one of your two authorized devices up to 1 times, which is a great way to keep your account secure. My company has a unique setup where we assign new IP addresses with each reboot and have a strict policy against accepting browser cookies. This means I often have to reauthorize my device, even though it's the same computer. But guess what? SurveyMonkey's help desk was super responsive when I reached out to them about this. They suggested a workaround - accepting their cookies, which would make the process smoother. While my company's policy doesn't allow this, I appreciate SurveyMonkey's proactive approach in offering a solution. Plus, it's worth noting that their cookies are designed to enhance user experience and not to track personal internet activity. And considering the top-notch services I receive for my annual subscription of over $45, it's a small trade-off. I'm looking forward to seeing how SurveyMonkey continues to evolve and improve their services!
September 30, 2024
-
Bobby Miller
Ideal Solution for Surveys!
I find SurveyMonkey to have a highly user-friendly interface and it's incredibly easy to create a survey on any topic. I have no complaints, it's the perfect tool for surveys.
September 21, 2024
-
Dennis B
Efficient Report Generation with SurveyMonkey
As a project manager, I use SurveyMonkey for project evaluations. The ability to export data into various formats makes report generation a breeze
September 17, 2024
-
Diana Miller
Efficient, Trustworthy and Rewarding: A Look at SurveyMonkey
I find SurveyMonkey to be excellent, user-friendly, quick, and reliable, offering great rewards. It's comfortable to use and offers superb summaries. I appreciate all its features, although sometimes the surveys are delayed.
September 8, 2024
-
Harold
SurveyMonkey: A Valuable Tool for Educators
As an educator, I find SurveyMonkey's ease of use and flexibility very beneficial. It allows me to create quizzes and collect student feedback effortlessly
August 31, 2024
-
Austin Brown
Highly Satisfied with SurveyMonkey: A Worthwhile Investment for Valuable Data
I'm absolutely thrilled with SurveyMonkey! I put in a lot of effort to survey over 1 participants and was pleasantly surprised to find that there was a small fee to view the remaining responses. It's a small price to pay for such valuable data. I highly recommend investing your time in it, as it seems they have a significant number of genuine, positive reviews on other platforms.
August 24, 2024
-
Julie
Trapped in SurveyMonkey: Cancellation Nightmare
I'm frustrated with SurveyMonkey as they make signing up easy but cancelling nearly impossible. They auto-renew my subscription annually without offering any service or support. Despite my attempts to contact them, I've had no success. I feel they're being dishonest and stealing from me.
August 19, 2024
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.