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BigTime Reviews
29 reviews
- 01 Is BigTime any Good? My expert Review
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How BigTime compare to similar software?
- 05 Who is BigTime best for according to our reviewers?
- 06 BigTime Reviews
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01 Is BigTime any Good? My expert Review
After putting BigTime through its paces, I walked away pretty impressed. It wraps up time tracking, expense management, and invoicing into one neat, user-friendly package that covers all the essentials without any fuss. Working with consulting firms and service providers, I know how vital accurate, timely billing is, and BigTime’s smooth QuickBooks integration truly stands out. For instance, when helping a mid-sized accounting firm switch from their jumble of systems to BigTime, efficiency noticeably jumped. Staff could log hours and expenses on the fly from any device, while managers found it effortless to review everything before firing off invoices.
Customer support deserves a nod too. While rolling it out for a marketing agency, a few hiccups popped up customizing reports, but the implementation specialist was sharp—knowledgeable and quick to respond, which made the whole process way smoother. Sure, customization can feel a bit fiddly without a helping hand, but solid support eases that sting. On the flip side, some quirks with reporting and invoice filtering caused the occasional head-scratch, especially for team leads juggling larger crews. Still, these bumps are minor and don’t take much shine off the overall package. All things considered, after working with a mix of clients from scrappy startups to bigger players, I’d confidently recommend BigTime. It’s a dependable tool that irons out the wrinkles in project management and billing, with its perks far outweighing the few small flaws.
02 Pros and cons from reviewers
Pros from reviewers
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Time and Expense Tracking
BigTime allows employees to record their time and expenses, which can then be reviewed by managers before being sent to clients for billing. This feature is accessible from any device, making it convenient for users -
Cost and Simplicity
BigTime was chosen by many users for its cost-effectiveness and simplicity. It provides a single, easy-to-use tool that replaces a jumble of different tools -
Excellent Customer Service
Users have praised BigTime's customer service, noting that their implementation specialists are knowledgeable and easy to work with -
Consolidation of Systems
BigTime consolidates different systems used for tracking time, expenses, and invoicing into one place, saving significant man-hours each month -
Integration with Other Software
BigTime syncs with other software like QuickBooks throughout the day to keep both systems updated. This feature is particularly beneficial for time tracking, expense management, and invoice dispatching.
Cons from reviewers
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Slow to incorporate new features
BigTime is slow to incorporate some features that would be beneficial for payments, such as imposing client service fees for ACH and credit card payments, and allowing modifications to payment posts if entered incorrectly or if a client overpays to track credits. -
Inconsistent features
Not all features are consistent across the software, for example, one budget report includes submitted time, while another does not, which can lead to discrepancies in data -
Difficulty in customization
Customizing reports can be challenging and often requires support assistance, which can slow down the process -
Limited invoice filtering
The approval screen does not allow for invoice filtering by Team Lead, which means all Team Leads have access to all invoices, potentially causing confusion or miscommunication -
Learning curve
Despite being a user-friendly software, BigTime has a learning curve, especially for those who are not tech-savvy, which can lead to initial difficulties in usage
03 Main features
Starting Price
Free Plan
Expense tracking
Reporting and dashsboards
Time tracking
Project management
Invoicing
N/A
Free Plan
No
Expense tracking
Reporting and dashsboards
Time tracking
Project management
Invoicing
04 How BigTime compare to similar software?
05 Who is BigTime best for according to our reviewers?
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Small Business Owners
Small business owners who need a robust time management and invoicing system will find BigTime to be an excellent solution. It's user-friendly, easy to configure, and offers excellent support. However, some documentation for custom invoices could be stronger. -
Accounting Teams
Accounting teams can benefit from BigTime's seamless integration with QuickBooks and its ability to manage expenses, dispatch invoices, and track work-in-progress. However, some customization may require support assistance -
Field Staff
The mobile app is perfect for field staff who need to log their time and expenses on the go. The software is user-friendly and the support team is always ready to assist with any issues -
Business Analysts
Business analysts can use BigTime to monitor staff productivity. Its flexibility and easy access from any browser make it a useful tool for tracking and reporting -
Project Managers
BigTime is beneficial for project managers who need to track time, manage client engagements, and generate invoices. It offers numerous report options and customizations for project management and tracking
06 BigTime Reviews
BigTime rating
Ease of use
Customer service
Value for money
Likelihood to recommend
Features
BigTime Reviews
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Ethan Smith
BigTime: Affordable and Feature-Rich Solution for Small Business Time Tracking and Project Management
As a small business owner, I've found BigTime to be an affordable solution for time tracking and project management. It offers great value for money without compromising on features or functionality
October 21, 2024
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Ann Brown
BigTime: A Reliable and Efficient Software for Developers
As a software developer, I'm impressed by the reliability of BigTime. It runs smoothly and consistently, reducing downtime and increasing our efficiency
October 15, 2024
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Melissa Williams
Exploring BigTime: A User's Perspective
I generally enjoy using BigTime. The customer service is quick and easy to work with. I value the simplicity of the software and how accessible it is for our employees. However, setting up the software and syncing it with the correct QuickBooks accounts was time-consuming. I chose BigTime for its overall simplicity and the support provided. I switched to BigTime in search of better software. The BigTime team thanked me for my review and expressed their happiness that I'm satisfied with the software. They acknowledged that the initial setup can be a bit of work, but assured me that their Customer Support and Support Team are always ready to help. They encouraged me to reach out if I need any assistance.
October 5, 2024
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Anthony M
Superb Time Management and Tailored Invoicing with BigTime
I was looking for a robust time management and invoicing system that was specific and tailored, not something as massive as an SAP system. I found BigTime to be an excellent solution! It was simple to set up and use, and the support was fantastic. I'm very satisfied with it. It's user-friendly, easy to configure, brandable, and has excellent support. However, I do wish the documentation for the custom invoices was stronger. I chose BigTime because it's better, faster, more affordable, and easier to use and set up. I'm grateful to the BigTime team for their hard work and positive support experience.
October 1, 2024
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Frances C
A Complete Time Monitoring Solution
I've been using Bigtime.net for several months to track time on different projects and I'm really impressed with it. It's extremely user-friendly and easy to navigate, but still has all the features you could need. The ability to create detailed reports and invoices has been especially helpful for billing clients. I highly recommend Bigtime.net to anyone needing a thorough time tracking solution.
September 21, 2024
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Ira G
Highly Customizable and User-Friendly Software
In the month that I've been using BigTime, I've had a fantastic experience! My Customer Success Manager is amazing! We had some login issues for a team member and she resolved it immediately! The software has been extremely beneficial for Project Management. We still have a training session left with our CSM at BigTime to learn more about its features and we're excited to see what else it can do! It's highly customizable and easy to use. It integrates with QuickBooks and provides excellent customer service. It offers numerous report options and customizations for project management and tracking. The Knowledge based section is very useful for learning how to use features. One minor issue is that we can't change the Project Fee to say Project Budget, but this is just a naming preference for our company. We chose BigTime because it was superior to other options we considered. We switched from DeskTime because it lacked features and its timer would shut off during timed sessions, which was not helpful for tracking.
September 14, 2024
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Elijah Brown
BigTime: Responsive and Helpful with User-friendly Features
I find BigTime to be user-friendly and its chat support extremely helpful. I value its seamless integration with QBO, invoicing, and WIP tracking. It's also simple to train staff on how to input timesheets. However, it's slow to incorporate some features that would be beneficial for payments, such as imposing client service fees for ACH and credit card payments, and allowing us to modify payment posts if entered incorrectly or if a client overpays to track credits. I selected BigTime for its superior integration, ease of use, ability to manage multiple tasks, and ease of adjustment. I switched to BigTime because I required simpler tracking of timesheets and integration with jobs for billing, WIP tracking, retainer tracking, and integration with QBO.
September 9, 2024
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Jean
Effortless Project and Client Management with BigTime
As a freelancer, BigTime has made it incredibly easy for me to manage my projects and clients. The mobile app is especially handy, allowing me to update my hours and tasks on the go
September 2, 2024
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Mary Garcia
BigTime Outshines Excel Timesheet in Our Company
Introducing BigTime has completely revolutionized how our company operates. Our recent chat support session was highly productive. The integration of our company's time tracking and billing systems was a huge help. The onboarding process was seamless, and we received outstanding support. Even between sessions, the team was prompt in responding to our questions. The software is user-friendly, and the mobile app is perfect for our field staff. While adjusting our invoicing system can be tough, the team always provides useful feedback that allows us to move forward with our plans. We switched to BigTime because it is undeniably better than the Excel spreadsheet we were previously using. Our staff is much happier now that they're using BigTime to track their hours. Their 24/7 live chat service is excellent, offering timely and useful help. In the past week, I had several questions and the support was always helpful, knowledgeable, and quick to respond.
August 27, 2024
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Sara F
BigTime's Impressive Customer Service
As a business owner, I've been impressed by BigTime's customer service. They are responsive and helpful, always ready to assist with any issues or questions I have
August 17, 2024
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.