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Merge Reviews
36 reviews
- 01 What is Merge?
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How Merge compare to similar software?
- 05 Who is Merge best for according to our reviewers?
- 06 Merge Reviews
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01 What is Merge?
Merge is a single API that allows the addition of hundreds of integrations to your product in one build. Through Merge's Unified API, developers can pull and post data between their own platforms and those offered by Merge, including HR & Payroll, ATS, Accounting, CRM, Ticketing, Marketing Automation, File Storage, and more. Merge handles these integrations from start to finish, providing tools for full visibility and control, saving time on maintenance and support. The Merge Dashboard allows developers to manage data syncs, configure webhooks, troubleshoot and resolve issues without needing engineering resources. Merge customers like Drata, Ramp, Calendly, and Gong benefit from faster deal closures, reduced customer churn, and saved engineering costs. Joining Secret provides exclusive deals on top SaaS tools like Merge, boosting product development efficiency.
02 Pros and cons from reviewers
Pros from reviewers
-
Increased Productivity
Despite requiring an initial time investment for integration and training, the software increases productivity by merging split emails into a single unified message, reducing clutter and ensuring all messages related to a specific topic are in one place -
Efficient Organization
Astrea's Case Merge software simplifies the process of organizing workspaces, allowing users and remote employees to quickly access crucial business information -
Beneficial Features
The software's ability to merge cases, a feature not built-in to Salesforce, is a significant advantage, and the added ability to search by Contact is very useful for quickly checking for duplicates. -
Effective Case Management
The software has the ability to merge duplicate cases into a master case, which is crucial for effective case management -
Improved Functionality
Astrea is responsive to feedback and has made improvements to the software, including a proper merge function that outperforms other similar apps
Cons from reviewers
-
Update issues
There have been instances where the software did not function properly due to a lack of updates, causing disruption in the merging process -
Clumsy search function
The search function was initially clumsy and could be improved by including the account against the contact for easier identification of contacts or person accounts. -
Initial time investment
The software requires an initial time investment for proper integration and training, which can be a drawback for some users -
Incomplete delete function
The software allows merging of all attachments and emails to any case, but it does not manage the merged out cases, leaving some users unsatisfied -
Limited search criteria
The software only finds duplicates based on the subject, which sometimes requires additional case editing to match duplicates
Merge
Premium
One API for all integrations
$5,000 in credits on the Professional or Enterprise plans
Save up to $5,000
03 Main features
Starting Price
Free Plan
One data model
Integrations management
Easy onboarding
Custom fields
Continuous syncing
N/A
Free Plan
No
One data model
Integrations management
Easy onboarding
Custom fields
Continuous syncing
Merge
Premium
One API for all integrations
$5,000 in credits on the Professional or Enterprise plans
Save up to $5,000
04 How Merge compare to similar software?
05 Who is Merge best for according to our reviewers?
-
Business Managers
They can value its ability to merge duplicate cases into a master case, crucial for efficient case management and reducing redundancy -
Remote Employees
These users can benefit from the software's ability to organize their workspaces and decrease the steps needed to quickly access crucial business information -
Email to Case Users
The software is an excellent add-on for anyone using Email to Case, despite some limitations in terms of search criteria, it's easy to set up and use, and Astrea is responsive to feedback and has made improvements to the app -
Salesforce Users
The software operates smoothly in non-standard Salesforce operating environments, assisting in merging split emails into a single unified message, reducing clutter and ensuring all messages related to a specific topic are in one place -
Salesforce Case Managers
The capacity to merge cases, which wasn't a built-in feature for Salesforce, is a significant advantage for these users, especially with the added ability to search by Contact, which can help in quickly checking for duplicates.
Merge
Premium
One API for all integrations
$5,000 in credits on the Professional or Enterprise plans
Save up to $5,000
06 Merge Reviews
Merge rating
Merge Reviews
-
Jessenia Lind V
Months of Integrations Delivered in Weeks
The best part for us has been speed. We added integrations that would have taken months if we built them one by one. I also appreciated getting access through Joinsecret because the $5,000 credit on the Professional tier took some pressure off the budget early on
May 30, 2026
-
Rich Pouros
One Integration Layer, Less Maintenance
What I like most is how much maintenance it removed from our roadmap. Instead of chasing API changes across payroll and HR platforms, we manage one layer. We also came in through Joinsecret and the extra $5,000 in platform credits on our plan gave us room to test properly before scaling usage
May 23, 2026
-
Jacklyn Okuneva
Actionable Errors and Replayable Syncs
Error messages are more actionable than most integration platforms, and being able to replay failed syncs from the dashboard saved us a bunch of manual backfills
May 17, 2026
-
Oliva Effertz
Credits That Accelerate New Integration Categories
We got the $5,000 in credits on Merge via Joinsecret almost as an afterthought, and it made it easier to justify adding another category of integrations earlier than planned
May 12, 2026
-
Miles Auer
Smooth Auth and Hosted Linking UI
Auth flows are smooth, and the hosted linking experience is good enough that we didn’t have to build our own connection UI, which freed up frontend time for our actual product
May 4, 2026
-
Thaddeus Schowalter
Joinsecret Credits for Low-Risk Pilot
We grabbed the $5,000 in credits on Merge through Joinsecret and it let us pilot integrations with a couple of mid-market customers without sweating the initial volume costs
April 27, 2026
-
Silas Renner
Engineer-Led Support for Tricky Syncs
Support feels like talking to engineers, not a ticketing wall, and they walked us through a tricky scenario with partial syncs and rate limits across different ATS providers
April 19, 2026
-
Aimee Harris
Clear Integration Status and OAuth Visibility
The integration status dashboard is genuinely useful, especially when a customer’s OAuth connection expires, since we can see exactly where it failed and what permissions are missing
April 14, 2026
-
Benton Crist
Reliable Webhooks and Debuggable Events
Webhooks have been reliable for keeping employee and payroll data in sync, and the retry behavior plus event logs helped us pinpoint one customer’s bad mapping without guessing
April 7, 2026
-
Lucina Stoltenberg
Day-One Developer Onboarding
The docs are clear enough that our backend devs were productive on day one, and the sandbox plus example payloads made it easy to validate edge cases like terminations and rehires
March 28, 2026
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.