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Operations Management Software
/Field Service Management Software
/Motive (ex. KeepTruckin) Promo Code
/Motive (ex. KeepTruckin) Reviews
Motive (ex. KeepTruckin) Reviews
29 reviews
- 01 Is Motive (ex. KeepTruckin) any Good? My expert Review
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How Motive (ex. KeepTruckin) compare to similar software?
- 05 Who is Motive (ex. KeepTruckin) best for according to our reviewers?
- 06 Motive (ex. KeepTruckin) Reviews
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01 Is Motive (ex. KeepTruckin) any Good? My expert Review
As someone who has reviewed plenty of fleet management solutions, I can confidently say that, I think Motive is one of the best. Motive really fits in the small to medium fleets space because of the simplicity and I found the installation process easy and without confusion. One of my clients, a mid-sized transportation company, rolled Motive through their fleet by themselves - without any third-party installation - which saves them countless days and ultimately tons of money.
Another thing that I like about Motive is that it seems to take compliance seriously. If you are a fleet running trucks across states and hauling freight, there can be so many FMCSA rules changing to keep up with. Motive closes the gap with accurate logs and reports that can help businesses stay away from costly fines and operate smoothly.
That being said, obviously not everything is perfect, and I have heard a couple of instances with customer support being slow on some occasions. One customer had connectivity issues while on an important delivery and it got resolved but they were extremely upset while waiting for support to resolve it. Customer service has been fairly good on most occasions with Motive especially when the drivers are on the road needing support.
Some people claim Motive's pricing is higher than competitors, but I feel the technology is worth the price of entry. Motive’s front- and rear-facing camera provide you context on what is happening on the road and inside your vehicles, which can lead to good data surrounding driver safety habits. For example, one of my logistics customers lowers their accident rate due to the insights and video analytics obtained by Motive.
In conclusion, despite a few limitations for examples, certain customer support issues, pricing flexibility, and potential technical issues, I would personally recommend Motive as a solid fleet management solution.
02 Pros and cons from reviewers
Pros from reviewers
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Self-installation
The ability to self-install all Motive equipment in-house removes the inconvenience of coordinating schedules, providing a more efficient and flexible setup process -
Ease of use
Motive is considered to be the simplest and best ELD and GPS available, making it easy for users to navigate and operate -
Compliance
Motive has successfully met users' needs to remain compliant with FMCSA and monitor their fleet, ensuring they adhere to regulations and avoid citations -
Swift customer service
Users have appreciated the quick customer service solutions provided by Motive, particularly when they were traveling and needed immediate assistance -
Advanced technology and reporting
Motive is praised for its advanced technology and solid reporting, including rear and front facing cameras, providing users with comprehensive and detailed insights into their fleet.
Cons from reviewers
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High cost
A number of users have found Motive's pricing to be steep, especially compared to other similar services in the market -
Poor customer service
Several users have reported a lack of responsiveness and support from Motive's customer service team, leading to frustration and dissatisfaction -
Inflexible contracts
Some customers have complained about Motive's rigid contract terms, such as being unable to cancel services or remove unused features without incurring penalties -
Technical glitches
There have been reports of occasional glitches and inaccuracies in the service, including issues with tracking and connectivity -
Unreliable rewards program
Some users have expressed disappointment with Motive's rewards program, citing insufficient customer support in retrieving pending rewards.
03 Main features
Starting Price
Free Plan
Route optimization
Electronic Logging Device (ELD) compliance
Driver behavior monitoring
Fleet management tools
Real-time vehicle tracking
N/A
Free Plan
No
Route optimization
Electronic Logging Device (ELD) compliance
Driver behavior monitoring
Fleet management tools
Real-time vehicle tracking
04 How Motive (ex. KeepTruckin) compare to similar software?
05 Who is Motive (ex. KeepTruckin) best for according to our reviewers?
-
Disgruntled Customers
This group consists of users who have had negative experiences with Motive, often related to customer service issues or dissatisfaction with contract terms. -
Independent Truckers
These users appreciate Motive's user-friendly interface and the ability to self-install all equipment, although some have reported issues with the pad that connects to the logbook -
Newcomers to Trucking
These users appreciate the support and assistance provided by Motive, especially for those who are new to the trucking industry and require additional help -
Small Business Owners
These users find Motive's range of load tracking tools useful, but have reported difficulties in copying information from the screen when using tracking links -
Truck Fleet Managers
These individuals value Motive for its ability to help them remain compliant with FMCSA regulations and monitor their fleet effectively
06 Motive (ex. KeepTruckin) Reviews
Motive (ex. KeepTruckin) rating
Ease of use
Customer service
Value for money
Likelihood to recommend
Features
Motive (ex. KeepTruckin) Reviews
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Michael
Coercion/Intimidation Review
I have been with Motive, formerly known as Keep Trucking, and had a contract with them for 3 years. I encountered an issue when I discovered that they had deducted $5 from my account after my contract had ended. When I called to complain, they had the audacity to tell me that my contract had automatically renewed and since they had already taken the money, they could only discontinue it after another year. I've never experienced such a ridiculous response in my life, as they are essentially trying to bully me into staying with them for another year. I received no notice of this and only noticed the charge 3 days later as I had just returned from vacation. I would advise against using them.
October 22, 2024
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Esme D
Valuing User Feedback: Regular Updates and Improvements in Software
I appreciate the regular updates and improvements made to the software, it shows that the company values its users' feedback
October 12, 2024
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Olivia A
Enhanced Team Communication: Motive's Collaboration Tools Review
The collaboration tools offered by Motive have greatly improved communication within my team
October 5, 2024
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Willie Williams
Motive: Streamlining Truckload Tracking
They provide a range of useful tools for load tracking that are precise and quick. However, I'm unable to copy the information shown on the screen when using tracking links. The vendor responded positively to my review, expressing their pleasure with my satisfaction and offering their support through email or phone, with a 24/7 support line available. They responded in November 2023.
September 28, 2024
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Jean Johnson
Great Software with Excellent Usability
I find Motive to be an excellent product with great usability. It eliminates the need to keep up with IFTA, as I can simply input my fueling and receive a quarterly summary. However, I would recommend having safety personnel to manage this, as it can be a lot for an independent to handle. My only complaint is that I was promised a discount on my monthly subscription three months ago, but I haven't seen any changes in my debit yet. I'm still paying my monthly subscription plus extra for GB of wifi. Despite this, I wouldn't want any other ELD system. I particularly love the camera and the solar-powered GPS tracker for my trailer. I'm grateful to Motive for their great system and support.
September 23, 2024
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William
Endless Payments No Escape!
I am impressed with Motive's technology and solid reporting, including their rear and front facing cameras. However, I had a terrible experience with their customer service. My truck, equipped with a Motive system, was destroyed in a fire on July 20, 2023. I reached out to Motive to cancel my service, but they insisted that I could only do so if I shut down my business and provided a letter from the FMCSA. I clarified that I wasn't closing my business, I just wanted to cancel the service. The conversation became frustrating and I was upset that I had to continue paying for a service I wasn't receiving. I am now obligated to pay them over $300 per quarter until March 2025, which I find unreasonable. I initially chose Motive because of their superior technology, but due to their poor customer service, I won't be using them again. They have since responded, asking me to contact their support line to address my concerns.
September 14, 2024
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Benjamin D
Boosting Productivity with Motive's Time Tracking
I've noticed a significant increase in my productivity since I started using Motive, thanks to its efficient time tracking feature
September 8, 2024
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Robert N
Highly Beneficial Training Resources: Mastering Motive's Features
The training resources provided by Motive have been very helpful in getting me up to speed with all its features.
September 2, 2024
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Katherine
Unwavering Commitment: My Positive Experience with Motive's Service
I am absolutely thrilled with the service provided by Motive! I've been a loyal customer for over two years and they've been consistent with their policies. They have a unique system where even if I no longer use a camera, it remains part of my account as per the contract. This shows their commitment to maintaining a stable and reliable service. What's more, even though there are several other companies offering similar services, Motive stands out with their competitive pricing and contract-based service. It's refreshing to see a company stick to their policies and not waver under pressure. I am so impressed with Motive's steadfastness over such matters. It's clear they value consistency and reliability, which is why I am more than happy to continue my business with them. I'll be sharing my positive experiences with other truckers through my reviews, highlighting the dependability of Motive's service.
August 27, 2024
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Steven Rodriguez
Exceptional Customer Support at Motive
The customer support team at Motive is top-notch, they were quick to resolve an issue I had with the software
August 18, 2024
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Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.