Sign in
Sign in
Don’t have an account?
Sign up
Sign up
By clicking on the sign up button you accept our Terms of Use and confirm that you have read our Privacy Policy
Already have an account?
Zoho Assist Reviews
20 reviews
- 01 Is Zoho Assist any Good? My expert Review
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How Zoho Assist compare to similar software?
- 05 Who is Zoho Assist best for according to our reviewers?
- 06 Zoho Assist Reviews
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.
01 Is Zoho Assist any Good? My expert Review
Being in IT, remote troubleshooting and client support are pretty much my daily grind, so I've had plenty of chances to dive into Zoho Assist. Honestly, it's turned out to be one of those dependable tools you can count on—especially handy when you're guiding clients who aren't exactly tech-savvy. The interface is refreshingly simple, making it a piece of cake to walk users through the setup without any head-scratching moments. That alone has saved me heaps of onboarding headaches.
One standout experience was managing multiple social media accounts remotely for a small business client. Zoho Assist slipped effortlessly into the broader Zoho ecosystem, smoothing out my workflow like nobody's business. Scheduling posts across different platforms quickly became second nature, and collaborating with the client's marketing team felt genuinely effortless.
Still, I did hit a couple of bumps along the road. Using the free version for basic analytics left me craving more detailed insights; the metrics provided felt a bit surface-level. Missing deeper engagement stats or calendar views made strategic planning trickier unless you sprang for a premium upgrade.
Another snag cropped up when a client ran into connectivity issues—customer support wasn't quite as speedy as I'd hoped. That delay threw a slight wrench in promptly sorting things out. But once we were connected, sessions ran smoothly and without fuss.
All in all, Zoho Assist still firmly holds its spot in my toolkit thanks to its laid-back usability and seamless integration within the Zoho ONE environment. Sure, there's room for improvement—like quicker customer support responses and more customization options—but these minor gripes don't overshadow its overall reliability as a solid remote assistance solution.
02 Pros and cons from reviewers
Pros from reviewers
-
Low Code systems
Zoho Assist is part of the Zoho ONE Ecosystem, which is highly recommended for companies interested in working with Low Code systems. This makes it easier to build business apps and integrate them with other Zoho products -
Ease of use
Zoho Assist is praised for its user-friendly interface, even for those with limited programming experience. It offers comprehensive tutorials on YouTube, making it easy for anyone to learn and use -
Free features
Zoho Assist provides many free features, including basic analytics, which are better than nothing. It also offers a free version of the software that allows users to manage their social media channels effectively -
Extensive trial period
Zoho Assist offers numerous opportunities to extend the trial period for premium features. This includes a 15-day trial period with full version access, allowing users to schedule posts beyond this period -
Effective social media management
Zoho Assist is found to be the best fit in the world of social media tools. It allows for quick and seamless social media post creation, scheduling future posts across multiple platforms, and makes collaboration in managing business easy.
Cons from reviewers
-
Slow response to changes and issues
As a fast-paced company, users have experienced occasional issues or changes with Zoho Assist. The response to these issues has been reported as slow, causing inconvenience to the users. -
Limited features in free version
While Zoho Assist offers a free version, it has been criticized for its limited features. Users have expressed a desire for more comprehensive analytics and additional features such as a calendar view -
Poor customer support
Despite the overall positive experience with Zoho Assist, the customer support has been reported as lacking. Users have experienced long wait times for responses and lack of follow-up on reported issues -
Lack of customization
Some users have expressed a desire for more customization options within Zoho Assist. This includes the ability to avoid unnecessary steps in the expense reporting process -
Complexity in some areas
Some users have found certain aspects of Zoho Assist to be complex. While the overall functionality is simple to understand, there are areas that could be simplified for ease of use
03 Main features
Starting Price
Free Plan
Reporting and analytics
Unattended access
Easy remote support
Secure and encrypted sessions
Custom branding and personalization
Starting Price
$10
/ month
Free Plan
Yes
Reporting and analytics
Unattended access
Easy remote support
Secure and encrypted sessions
Custom branding and personalization
04 How Zoho Assist compare to similar software?
05 Who is Zoho Assist best for according to our reviewers?
-
Small Business Owners
These are individuals who manage small companies, typically with around 20 users. They find Zoho Assist useful for building business apps and integrating with other Zoho tools, despite having limited programming experience -
Office Managers
These users find Zoho Assist to be the best expense app for office reports and cash handling. They appreciate the basic analytics offered by the free version, but would like more features, such as the calendar view -
Social Media Managers
These users appreciate Zoho Assist for its quick and seamless social media post creation. They particularly enjoy its scheduler and Zia, and find it to be the best fit in the world of social media tools -
New Entrepreneurs
These are individuals who are just starting their businesses. They find Zoho Social incredibly helpful in scheduling future posts across multiple platforms, even with the free version -
Freelancers
These are individuals who use Zoho Assist for invoicing clients. They find it easy and free to use, and while it can be slightly complex in some areas, they find it simple enough to understand its functionality.
06 Zoho Assist Reviews
Zoho Assist rating
Ease of use
Customer service
Value for money
Likelihood to recommend
Features
Zoho Assist Reviews
-
Keilani S
Exceptional Mobile App for Seamless Client Support
Lastly, the mobile app is excellent. It allows me to provide support on-the-go, ensuring that I can always be there for my clients no matter where I am.
August 18, 2024
-
Victoria J
Cost-Effective Solution: Zoho Assist Review
The pricing is very reasonable considering the wealth of features and capabilities Zoho Assist offers. It's definitely a cost-effective solution for any business
August 12, 2024
-
Bryan
Simplifies Social Management
I tried managing my social channels manually and it wasn't effective. I also tried other tools but they were cumbersome and too complex for my needs. Then, I found Zohosocial and I'm extremely satisfied with its technology and ease of use. It makes collaboration in managing my business easy. Well done!
August 6, 2024
-
Gerald Garcia
Finest Expense App I've Ever Used
I believe Zoho-Assist is the best expense app I've ever used for our office reports and cash handling. However, it could use some customizations and unnecessary steps could be avoided.
July 30, 2024
-
Margaret D
Exceptional Customization: Tailoring Remote Support Tools to Perfection
The customization options are fantastic. I can tailor the software to suit my specific needs, which is something not all remote support tools offer
July 23, 2024
-
Ira D
As a New Entrepreneur: Review on Zoho-Assist
As a new entrepreneur, I've found Zoho Social to be incredibly helpful in scheduling future posts across multiple platforms. I've been searching for a software like this for a while and even the free version has allowed me to manage my social media channels effectively. What I appreciate about the Zoho Social team is that they offer a 15-day trial period with full version access, allowing me to schedule posts beyond this period. I've also interacted with their customer service, who were very friendly and understanding. They were quick to resolve an issue I had with my email address.
July 16, 2024
-
Samantha
Efficient File Transfer for Complex Projects
I've found the file transfer feature particularly useful when working on complex projects that require sharing large files. It's fast, secure, and incredibly efficient
July 9, 2024
-
Mary
Zoho Assist: Streamlining IT Operations
Zoho Assist has been instrumental in my day-to-day operations as an IT professional. Its seamless integration with other Zoho products has significantly improved my workflow
July 1, 2024
-
Julie
Simple and Cost-Free
I find Zoho-Assist easy and free to use. I utilize their invoicing tool for sending small bills to clients. Although it can be slightly complex in some areas, it's simple enough to understand its functionality. Considering it's free, I think it's excellent.
June 25, 2024
-
Jesse Smith
The Standout Reporting Feature: Invaluable Insights for Performance Improvement
The reporting feature is another standout. It provides detailed session logs and analytics, which have proven invaluable in tracking and improving our performance
June 16, 2024
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.