ISL Online Reviews

Reliable, Cross-Platform Remote Support Software with Unmatched Ease of Use

As a sole practitioner, ISL Light enables me to support my clients from anywhere with internet access. I can even go on a month-long summer vacation and still provide support. I value its integration with my website and its intuitive user interface. It also has the capability to reboot without losing connection. However, there's a minor issue when connecting to a Mac for the first time due to MacOS security. I primarily chose ISL Light for its affordability, ease of use, and the end user experience. I switched to ISL Light for its reliability and excellent support.

August 6, 2024

Efficient Remote Support Tracking and Management with ISL Light

Finally, the reporting capabilities of ISL Light have proven to be extremely useful in tracking and managing our remote support activities.

July 27, 2024

Always in Control with ISL Light

ISL Light allows me to consistently reconcile all my client companies' bank accounts. It lets me assist any staff member who needs my help. I can quickly generate Company Management Accounts and access my client companies whenever needed, even from remote places like the Arctic Circle. It assures my clients that I am always available when they require my services. I don't find any areas that need improvement or cause any problems. I switched to ISL Light to get precise log files of my activities, which aids me in billing my clients promptly. I appreciated the vendor's response in September 2023.

July 22, 2024

ISL Light: Streamlining Our Business Operations

I've always had a great experience using ISL. Whenever we've encountered a problem, which is rare, it was promptly solved by their knowledgeable support team. I highly recommend ISL for 'always on' connections and help desk support. We frequently use the performance details to diagnose our clients' issues, all within the ISL platform. It's fantastic! ISL Light is simple to implement and integrate into our website and daily business operations. Our clients value the transparency when using the software and the tools it provides us to assist them. A lighter client installer would be beneficial, but this is a minor request as most clients can connect with our phone instructions. We chose ISL Light for its features and pricing. While it's not the cheapest, it's very reasonable for the service provided. We switched to ISL Light from Team Viewer because it was too costly for our small business and we found it wasn't always reliable.

July 15, 2024

Top-Notch Remote Desktop Support Software for All Needs

I mainly use ISL Light to provide remote technical support to my clients as an IT outsourcing company. The software is user-friendly, only requiring an eight-digit number to connect with clients, making the process quicker and simpler. Some of my clients are so familiar with the software that they have it ready when I call. The icon is also very distinguishable, making it easy for clients to locate on their desktop or website. A valuable feature is the ability to establish an "always on" connection, allowing me to quickly check the system's operation without direct interaction with the clients. I can also save and categorize computers in groups, which saves me time. The system's stability and reliability are impressive, and I've never experienced an incident where I couldn't provide remote support due to ISL issues. The sessions can be paused and transferred to another operator, allowing for uninterrupted collaboration from the client's side. The software also offers many features like RDP.

July 8, 2024

Top-Notch Customer Support: Responsive and Knowledgeable

The customer support provided by the ISL Online team is top-notch. They are responsive and knowledgeable, which makes resolving any issues a breeze

June 30, 2024

Daily Use of ISL Light: An IT Support Worker's Perspective

Overall, I've had a positive experience working with ISL Light. It has been a crucial tool for providing support to individuals and businesses, particularly during the COVID lockdowns when many transitioned to remote work. I found the online chat support to be excellent in the early days of using ISL, as they quickly addressed my questions and resolved any issues.Integrating ISL Light into our existing business was straightforward. I value the ability to have multiple sessions open simultaneously. I particularly enjoyed features like the pointing device, monitor switching, video session recording, and chat facility that stays on the client's screen even after the session has ended. The file transfer capability is excellent, and the function to switch so that a supported client can view my desktop has been useful at times.Working with Apple devices can be a bit challenging, but there are helpful guides on the ISL website to assist with navigating the necessary settings and permissions that the client needs to grant.I chose ISL Light because it seemed to offer.

June 23, 2024

ISL Light's Advanced Features Benefit Software Developers

As a software developer, I appreciate the advanced features offered by ISL Light. The ability to transfer files during a remote session, for example, has been a game-changer for me

June 16, 2024

Impressive Speed and Stability of ISL Light Connections.

The speed and stability of the connections established through ISL Light are impressive. Even when working with resource-intensive applications, the performance remains consistent

June 11, 2024

ISL Light: A Reliable Tool for Remote Work and Support

I consider ISL Light as a Swiss knife, it's my go-to tool for any remote work. I can't envision working without it. It's user-friendly, highly dependable, and packed with numerous useful features. However, it doesn't provide an option to establish a sort of VPN between the client and support during an active ISL session, which would allow the support tech to access any device on the client's LAN. I also wish it could initiate a session with preset parameters, eliminating the need for client confirmation or permission - just full access once the client runs the app. Additionally, I would appreciate a proper file manager for handling files between computers. I switched to ISL Light because I prefer its interface, it's more reliable, and it's Slovenian. The vendor responded to my feedback, suggesting the use of custom tunnels and ISL AlwaysOn for initiating sessions without client confirmation. They also mentioned that they already have a file.

June 3, 2024