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Ontraport Reviews
28 reviews
- 01 What is Ontraport?
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How Ontraport compare to similar software?
- 05 Who is Ontraport best for according to our reviewers?
- 06 Ontraport Reviews
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01 What is Ontraport?
Ontraport is a comprehensive business automation software designed to streamline operations and boost productivity. It integrates CRM, marketing automation, and eCommerce tools on a single platform. The CRM system aids in managing customer relationships and tracking interactions. Its marketing automation feature enables personalized customer journeys, email marketing, and lead scoring. The eCommerce tool facilitates online sales, order management, and payment processing. Ontraport also provides membership site management, referral programs, and business process automation. Its visual campaign builder allows easy design and automation of marketing campaigns. With its robust reporting features, businesses can monitor performance and gain insights for decision-making. Ontraport is ideal for small to medium-sized businesses across various industries aiming to automate their processes and enhance customer engagement.
02 Pros and cons from reviewers
Pros from reviewers
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Smart customer segmentation and complete CRM
Ontraport provides a comprehensive CRM that allows for intelligent segmentation of customers, making it easier to track events and troubleshoot errors -
Versatile and powerful software
The software is highly adaptable and robust, enabling the creation of systems for every aspect of a business without the need for a developer -
Comprehensive for marketing automations
Ontraport is an excellent tool for advanced users, offering comprehensive solutions for marketing automations and sophisticated marketing campaigns, including lead generation and sales -
Excellent customer support
Ontraport's customer support is highly responsive and always willing to go the extra mile to assist users, even providing video lessons and step-by-step instructions -
Versatility for small businesses
Ontraport is particularly valuable for small businesses that are uncertain of their requirements, offering a wide range of solutions and the ability to manage permissions for WordPress pages.
Cons from reviewers
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Poor integration with other platforms
Ontraport does not integrate well with many other platforms and its tracking and dashboard features aren't as good as some competitors -
Overwhelming and confusing interface
Despite its extensive capabilities and flexibility, Ontraport can sometimes feel overwhelming and confusing, resulting in a cluttered account -
Complex user interface
The user interface, especially in terms of metrics and reports, is quite complex and requires numerous filters to find what is needed -
Persistent technical issues
Despite excellent customer support, some users have reported persistent technical issues, particularly with the automation feature not functioning properly -
High cost and time-consuming
Some users find Ontraport to be costly for what it provides and not very user-friendly, with it being extremely time-consuming to launch even the first campaign.
03 Main features
Starting Price
Free Plan
Comprehensive Business Automation
eCommerce Tools
Robust Reporting Features
CRM System
Marketing Automation
N/A
Free Plan
No
Comprehensive Business Automation
eCommerce Tools
Robust Reporting Features
CRM System
Marketing Automation
04 How Ontraport compare to similar software?
05 Who is Ontraport best for according to our reviewers?
-
Solo Entrepreneurs
These users may find Ontraport challenging due to the significant learning curve. However, with the help of Ontraport's responsive customer support and educational resources, they can learn to navigate the system effectively -
Tech-Savvy Users
These users have the technical skills and patience for troubleshooting. They can leverage Ontraport's potential as a 'full stack' tool, enabling the creation of marketing web pages and forms that directly link to the CRM, email, and marketing automation tools -
Advanced Users
These are users who have a deep understanding of marketing automation and sophisticated marketing campaigns. They can fully utilize Ontraport's comprehensive features, including lead generation and sales, even one-click upsells -
Small Businesses
Ontraport is versatile and can adapt to the needs of small businesses that are uncertain of their requirements. It offers key business features like marketing automation, a robust CRM system, and excellent email delivery -
Customer Support Professionals
These users appreciate Ontraport's exceptional customer support. They find the support team's responsiveness, readiness to assist, and ability to provide clear and immediate solutions extremely helpful.
06 Ontraport Reviews
Ontraport rating
Ease of use
Customer service
Value for money
Likelihood to recommend
Features
Ontraport Reviews
-
Cynthia Miller
Proceed with Caution: Steep Learning Curve Ahead
I find the customer support for Ontraport to be excellent as they are very responsive and always willing to go the extra mile. However, there is a significant learning curve to using this software. Many of the terms used are different from other similar programs. As a solo entrepreneur, even sending an email requires learning the system. If I had a support team, they would need to become experts to use it effectively. The vendor responded to my concerns, acknowledging the learning curve that comes with using new software. They suggested scheduling a screenshare appointment with their support team for guidance. They also provide a video recording of the session for future reference. They also pointed out the "?" feature in the account for accessing videos, use cases, and step-by-step instructions. This response was given in February 2019.
October 12, 2024
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Benjamin R
Intuitive and User-Friendly: Ontraport's Interface Simplifies Navigation
Lastly, the user interface of Ontraport is intuitive and easy to navigate. Even with little technical knowledge, I was able to get up and running quickly.
October 7, 2024
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Bruce Garcia
Now suggesting Ontraport to friends!
I've tried various email providers before but I'm new to Ontraport. I required assistance to establish my first automation and for some reason, certain aspects were not making sense. Karin was incredibly patient in addressing my issues until we found a solution. I truly value this platform!
September 28, 2024
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Martha
Seamless Integration: Ontraport as the Ultimate Marketing Hub
The integration capabilities of Ontraport are impressive. It seamlessly integrates with other tools we use, making it a central hub for all our marketing activities
September 22, 2024
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Yael
Enhanced Productivity with Ontraport's Task Management
The task management feature of Ontraport has greatly improved our team's productivity. We can easily assign tasks, set deadlines, and monitor progress all in one place
September 17, 2024
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Bryan F
Complex and CostlyBetter Alternatives Based on My Experience
My experience with Ontraport was both frustrating and costly. I found ActiveCampaign to be a superior and more affordable alternative. If you're contemplating a more expensive option with comprehensive features and potential power, InfusionSoft may be a better fit. However, if you choose to use InfusionSoft or Ontraport, you or a team member should possess technical skills and patience for troubleshooting. Ontraport is essentially a 'full stack' tool, enabling the creation of marketing web pages and forms that directly link to your CRM, email, and marketing automation tools. It has the potential to be powerful, combining what would typically require multiple tools into one. However, I found it complex to use. It was honestly simpler for me to manage several different tools and connect them via Zapier, API, or other integrations. I faced numerous frustrating issues with Ontraport, which ultimately led me to switch away from it.
September 8, 2024
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Paul W
Undoubtedly the Best
I've tried multiple other services, but Ontraport has outperformed them all. Their customer service is excellent - fast, efficient, knowledgeable, friendly, and extremely helpful. I appreciate being able to create my sales pages in Ontraport and host them in Wordpress. I also love their campaigns and various integrations. The system is intuitive and the top-notch customer service enhances the experience even more. Thank you!
September 2, 2024
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Jordan E
OMG! Review on Ontraport Software
I am extremely impressed with the Ontraport staff! Every time I've used the chat, I've received clear and immediate solutions. Today, Wyatt was fantastic, providing me with demos and explanations. Once I understood, I was able to complete my task in just 3 seconds! Absolutely amazing! Thank you, Rori Raye.
August 27, 2024
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Deborah G
Flexible Customization: Tailoring Ontraport to Perfectly Fit My Business Needs
I appreciate the flexibility of Ontraport. Its customization options allow me to tailor the software to fit my business needs perfectly
August 17, 2024
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Ralph C
The Ontraport Support Team is Awesome!!
I have been using Ontraport for almost over two years to serve our customers. I find it not only easy to use but am continually impressed by the exceptional support received from their Support Team. Their accessibility and readiness to assist us via chat is outstanding. Usually, we are paired with someone familiar. Even on rare occasions when a team member might not know how to resolve an issue, they stay with us until it's sorted out.
August 11, 2024
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.