Simpro Reviews

simPRO's Invoicing and Billing: A Game-Changer for Business Owners

As a business owner, simPRO's invoicing and billing features have been a game-changer. They've made it easy for me to manage my finances and keep track of payments

June 18, 2024

Think Twice: A Simpro Experience

I've had a disappointing experience with simPRO's customer support. Despite several attempts, I was unable to meet with a support member in Denver on three separate occasions. This made me feel like simPRO doesn't value their long-term clients. They don't seem to listen to our needs or concerns, instead suggesting we need more training. However, I found the dispatching, purchase order, estimating, and billing functions of the software to be excellent. The job costing, tax reporting, time tracking, and reporting functions, on the other hand, don't work well. These are crucial tools for managing a business. I chose simPRO for its functionality, but it fell short when it came to managing our business. I switched to simPRO for its mobile application. In response to my feedback, simPRO stated that their Customer Success & Support team is available 24/6 and that they value their customers. They also mentioned that they welcome customers to their Denver office.

June 9, 2024

simPRO's Inventory Management: A Game-Changer for Electricians

As an electrician, I've found the inventory management feature of simPRO to be incredibly useful. It has helped me keep track of my supplies and ensure that I never run out of essential items during crucial times

June 3, 2024

Transitioning to SimPro: A Fire and Security Company's Experience

I run a fire and security company and was introduced to SimPro in April 22, as I was contemplating a switch from Alarm Master. I had the pleasure of speaking with a delightful salesperson, Annette, who was new to the team but eager to learn. SimPro coordinated a video meeting with myself, my IT person, Annette, and another knowledgeable woman, Leslie, who was an expert in Alarm Master. The purpose of the meeting was to understand the process of migrating data from our previous system to SimPro. We were informed that we would only need to manually enter our customers' contract start and end dates, which seemed like a manageable task. Excited by the prospect, I decided to go with SimPro. During the implementation training, we discovered that we would need to manually create a site for each of our over 4 customers. This was a surprise, but Annette was quick to confirm this and tirelessly worked to find a solution. SimPro, in their commitment to customer satisfaction, decided to partially refund me. They are currently holding onto over £1 of my money, but I am confident that they are working on a resolution. I have involved my solicitor and initiated court action, but I believe this is just part of the process to ensure a fair outcome. I would strongly encourage any other company considering SimPro to give it a shot. They have proven to be committed and dedicated to their customers. Despite the initial hiccups, I am optimistic about the potential of this software and the team behind it.

May 25, 2024

Boosting Productivity with Intuitive Interface and Robust Features

its intuitive interface and robust features have significantly improved my productivity. The scheduling feature, in particular, has made managing multiple projects simultaneously a breeze

May 19, 2024

Outstanding, business growth with no extra admin costs thanks to simPRO

I have experienced numerous benefits from using simPRO. It has greatly streamlined my business and propelled it forward. I strongly recommend simPRO, particularly as it continues to develop more features, making it even more robust. The system is user-friendly and easy to navigate. They have a top-notch support team that is always available. The open API has enabled me to integrate the system with other software like Xero, Ground Plan, and especially Allsaved Mobile. However, the scheduling feature could use some enhancements. I appreciate the vendor's responsiveness and their suggestion to post my improvement ideas on their Ideas Portal. I value their dedication to customer feedback.

May 13, 2024

Streamlining Workflow with simPRO: A Project Manager's Perspective

As a project manager, I found simPRO to be an invaluable tool for streamlining my workflow

May 6, 2024

Exploring the Strengths and Challenges of SimPro: A Two-Year User Review

I've been using SimPro for nearly two years now and it's been an interesting journey. Initially, the team at SimPro gave me the impression that the software could do it all, and while it's not perfect, it certainly has its strengths. The reporting, for instance, is unique and while it can be complex, it offers a depth of detail that's hard to find elsewhere. Yes, there can be syncing delays with the BI Reporting, but when it works, it's a powerful tool. The software may not be directly compatible with every sales, marketing or customer service tool, but the integration through Zapier is a feature that allows for a wide range of connections. It's a bit of a learning curve, but once you get the hang of it, it's quite versatile. The system itself is comprehensive, with a search function that encourages precise queries and a scheduling system that, while intricate, offers a lot of flexibility. The layout and integration of forms, emails, and texts may not be to everyone's taste, but it's a system that rewards patience and exploration. The support team deserves a special mention. They've been there every step of the way, tirelessly addressing any issues that arise. It's clear they're dedicated to making SimPro the best it can be. If I were to rate SimPro, I'd give it a solid 4 stars, with an extra half star for the support staff who are clearly committed to their work.

April 27, 2024

Excellent Tool!

My experience with Simpro has been positive. I've been actively using it for about 6 months, even though I've owned it for over a year. I'm still figuring out certain aspects of its setup and I wish the initial process was simpler. I value its bid creation feature, which allows me to pull a part from our catalog and assign a time to it without having to do the calculations myself. Some of my team members have found it challenging to use, but once they get the hang of it, it works well. It's just a bit different from what they're used to. I switched to Simpro for its job costing and inventory management features. I appreciate the vendor's responsiveness and their offer of support through the Simpro Helpdesk.

April 23, 2024

Outstanding tool for operating our business!

I am extremely satisfied with Simpro software and intend to use it for the foreseeable future. The customer support is consistently accessible and cooperative. The software offers a wide range of features that can evolve with my business, providing a comprehensive solution and removing the need for complicated integrations. Although the setup was time-consuming and required numerous adjustments, this was anticipated due to the multitude of features we are using. Having a Simpro implementation specialist onsite during the process was incredibly beneficial, far superior to attempting it remotely as we have done with previous software. I selected Simpro due to its cost and pre-configured features. I transitioned to Simpro because my former software was sluggish and failed to monitor inventory. I value the feedback from the vendor and will certainly refer to the Simpro Help Guide if I require further assistance.

April 15, 2024